HAIR SALON MANAGER

58 RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a skilled manager to oversee daily operations of a hair salon. The role involves setting performance targets, controlling costs for maximum profitability, and training staff to provide exceptional customer service. Candidates should possess strong management skills and experience in the beauty industry. The successful applicant will establish customer relationships and manage salon operations to enhance client satisfaction.

Responsibilities

• Responsible for managing daily operations of the hair salon.
• Set and achieve performance targets and sales plans.
• Monitor and control operational costs for profitability.
• Recruit and manage staff effectively.
• Provide training to enhance employee skills.
• Handle customer service including appointments and complaints.
• Maintain strong customer relationships for satisfaction.
• Manage customer files and data.

Job description

Job Responsibilities

1. Overall operation management: Responsible for the daily operation and management of the hair salon, including formulating and implementing the company's business policies, management systems, and market strategies.
2. Achievement of performance targets: Set performance targets and sales plans in line with the scale of the store, and be responsible for promoting and implementing various plans to achieve the goals.
3. Cost control: Monitor and control the operating costs of the store to ensure maximum business profits.
4. Staff management: Responsible for the recruitment, assessment, and management of stylists, front desk staff, and other personnel in the store, and establish and improve an efficient organizational management system.
5. Professional training: Provide professional knowledge and skills training to employees to enhance their professional qualities and sales capabilities, and build an outstanding team.
6. Customer service: Responsible for customer reception, appointments, complaint handling, and properly resolving customer issues.
7. Relationship maintenance: Establish good customer relationships to enhance customer satisfaction and loyalty.
8. Customer file management: Regularly analyze, organize, and manage customer files to maintain customer data.