Sales Operations Assistant (6-months Contract)

Menicon Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service firm in Singapore is seeking a candidate to assist in order processing and logistics, ensuring customer satisfaction through proactive addressing of inquiries and complaints. Ideal candidates will have an NITEC in Customer Experience, Business Administration or Accountancy, along with proficiency in Microsoft Excel and Word. The role requires strong communication skills and a positive attitude, focusing on enhancing customer relationships and improving business processes.

Qualifications

• NITEC in Customer Experience, Business Administration or Accountancy.
• Proficient in Microsoft Excel and Word.
• Excellent communication skills and a positive attitude.

Responsibilities

• Assist in order processing and logistics.
• Address and resolve customer inquiries.
• Support implementation of customer service solutions.

Skills

Customer service

Communication skills

Order processing

Logistics

Education

NITEC in Customer Experience, Business Administration or Accountancy

Tools

Microsoft Excel

Microsoft Word

Job description

Duties & Responsibilities:

• Assist in order processing, fulfilment, and logistics to ensure customer satisfaction, including maintaining accurate sales and logistics records.
• Proactively address and resolve customer inquiries and complaints, improving customer relationships and experience.
• Support the implementation of customer service solutions and business process improvements to enhance efficiency.
• Collect customer feedback, coordinate with team members, and assist in accounts and ad-hoc tasks as needed.

Experience:

• NITEC in Customer Experience, Business Administration or Accountancy
• Proficient in Microsoft Excel and Word, with excellent communication skills and a professional, positive attitude.