Call Centre Assistant (Up to $3200/ 5.5 days office hours) #HCG

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Representative to manage inbound and outbound customer interactions. The ideal candidate should have N Level/O Level/A Level/NITEC or Diploma and experience in a call center. This role involves resolving customer queries, documenting details, and maintaining client relationships. Candidates are encouraged to apply by sending their resumes to the provided email address. Join a dynamic team that values client satisfaction.

Qualifications

• Experience in a call center or customer service setting is preferred.
• Ability to handle customer inquiries and complaints professionally.

Responsibilities

• Follow and adhere to work processes in day-to-day tasks.
• Handle inbound customer orders, queries, and complaints.
• Conduct outbound calls to follow up on customer issues.
• Resolve issues as per standard operating procedures.

Skills

Customer service

Communication

Problem-solving

Education

N Level/ O Level/ A Level/ NITEC and Diploma

Job description

Job Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline).
• Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

Job Requirements

• N Level/ O Level/ A Level/ NITEC and Diploma
• Have Call centre/ Customer Service experience

All qualified applicants, please send in your resume to:

[e-mail]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599