Customer Care Executive jobs in United States
Customer Service Officer - Jurong East / 5 days / AWS & VB Available [2683]
THE SUPREME HR ADVISORY PTE. LTD.
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The Supreme HR Advisory
Customer Service Manager (Waste Management) - SS10
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LIFE GAME PTE. LTD.
Customer Service Officer - Jurong East / 5 days / AWS & VB Available [2683]
Job summary
A leading HR advisory firm in Singapore is seeking a customer service professional to manage communications, resolve complaints, and coach retail agents. Candidates should have relevant experience and at least a diploma. The role offers a salary of $2500 - $2800 with AWS and variable bonus.
Benefits
Qualifications
- Relevant working experience required.
Responsibilities
- Manage inbound and outbound calls, emails, live chats, and ensure logging in CRM.
- Handle and resolve customer complaints promptly and track VOC feedback.
- Provide coaching and support to retail agents through training sessions.
- Monitor key performance indicators and prepare performance reports.
- Ensure compliance with PDPA and maintain records.
Education
WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com
- Working Hours: Monday - Friday (8am-5.30pm)
- Location: Teban Garden - Jurong East
- Salary : $2500 - $2800
- With AWS & Variable Bonus
- Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
- Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
- Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
- Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
- Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.
- With relevant working experience
- Min Diploma
The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.