Waste Management: Customer Service Manager - Lead Service

The Supreme HR Advisory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Manager to lead their customer service team. The ideal candidate will ensure exceptional service standards, oversee operations, and manage client relationships. A Bachelor's degree in Business Administration and at least 2 years of supervisory experience in customer service are required. The role offers a competitive salary with additional benefits, including transport allowance.

Benefits

Transport allowance

Handphone reimbursement

Sign-on bonus

Qualifications

• At least 2 years in Customer Service Supervisory role.
• Strong understanding of customer service standards and practices.

Responsibilities

• Lead and mentor the customer service team to deliver exceptional service.
• Oversee daily operations ensuring prompt resolution of inquiries.
• Monitor KPIs and service standards for customer satisfaction.
• Collaborate with the Business Development team for service alignment.

Skills

Customer service excellence

Team leadership

Sales management

Data analysis

Education

Bachelor's Degree in Business Administration

Job description

A leading HR advisory firm in Singapore is seeking a Customer Service Manager to lead their customer service team. The ideal candidate will ensure exceptional service standards, oversee operations, and manage client relationships. A Bachelor's degree in Business Administration and at least 2 years of supervisory experience in customer service are required. The role offers a competitive salary with additional benefits, including transport allowance.