Customer Service Manager

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a leader for the Customer Experience and Operations Admin Department. This role involves ensuring that order information is captured accurately and customers receive timely responses. The ideal candidate has a diploma in Business Management and at least 4 years of experience in contact centre operations, including 2 years in a supervisory role. Strong customer-centricity and conflict resolution skills are essential.

Qualifications

• At least 4 years of experience in contact centre operations with 2 years in a supervisory role.
• Manage a team of 5–10 personnel.

Responsibilities

• Lead the Customer Experience and Operations Admin (CEOPA) Dept.
• Ensure order information is captured accurately.
• Resolve escalated customer issues.

Skills

Customer-centric personality

Analytical and problem-solving skills

Conflict resolution skills

Education

Diploma in Business Management or related fields

Job description

Dynamic Human Capital Pte Ltd – MacPherson

Lead the Customer Experience and Operations Admin (CEOPA) Dept

Lead the Customer Experience and Operations Admin (CEOPA) Dept to ensure order information is correctly captured in the system and documents on‑time handed over to the Operations Team for fulfilment.

Lead the dept to deliver excellent customer service and to provide timely and accurate responses to customer queries/issues relating to matters following order‑processing.

Resolve escalated customers' issues and work with relevant internal stakeholders to resolve where necessary.

Set standards, policies and processes to ensure that high standards of customer service level are achieved.

Work with Operations Department to deliver quality products and services aligned to the service level agreement.

Improve operational efficiency and effectiveness to reduce operating expenses.

Requirements:

• At least a Diploma in Business Management or related fields.
• Min. 4 years of experience in a contact centre operations with at least 2 years in a supervisory capacity in managing a team of 5–10.
• Strong customer‑centric personality with excellent analytical and problem‑solving skills.
• Excellent conflict resolution skills and ability to handle difficult customers and issues.

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We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.:12C6253