Customer Service Officer

JOHWA HAIR & LIVING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local beauty and lifestyle company in Singapore is hiring a Customer Service Officer to manage appointment scheduling and engage with clients. The ideal candidate has a client-centric mindset, strong communication skills, and the ability to multitask. Responsibilities include operating the POS system, promoting products, and resolving client concerns. Experience in retail or luxury services is an advantage.

Qualifications

• Previous experience in retail, luxury service, or client advisory roles is an advantage.
• Fluency in English required.

Responsibilities

• Manage appointment scheduling and confirmations.
• Engage proactively with clients to recommend products.
• Operate the Point-of-Sale (POS) system accurately.

Skills

Client-centric mindset

Strong communication skills

Ability to multitask

Sales confidence

Job description

Johwa Hair & Living is Hiring a Customer Service Officer!

Key Responsibilities:

• Manage appointment scheduling, including confirmations, rescheduling, and reminders, to ensure smooth day-to-day operations.
• Engage proactively with clients to recommend, promote, and sell appropriate scalp, hair, and lifestyle products.
• Identify cross‑sell opportunities during customer interaction.
• Operate the Point‑of‑Sale (POS) system and handle payment transactions accurately.
• Provide prompt and professional resolution to client feedback or concerns.
• Work closely with the team – stylists, hair assistants, and support staff – to ensure seamless service and efficient salon operations.

What We’re Looking For:

• A client‑centric mindset with a passion for delivering exceptional service.
• Previous experience in retail, luxury service, or client advisory roles is an advantage.
• Strong communication skills with fluency in English.
• Ability to multitask and work independently.
• A warm, approachable personality with confidence in sales and customer engagement.