Customer Care Officer

Hai Leck Holdings; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in customer service in Singapore is seeking a dynamic Customer Care Officer to assist customers through various communication channels. Responsibilities include handling calls, maintaining records, and collaborating with the team to improve customer satisfaction. Strong communication skills and a passion for helping people are essential. Join us for competitive compensation and ongoing training in a supportive environment.

Benefits

Competitive compensation

Ongoing training

Supportive work environment

Qualifications

• Passion for helping people.
• Ability to adapt to a fast-paced environment.
• Prior call centre experience would be an advantage.

Responsibilities

• Handle inbound/outbound calls, emails, and chats professionally.
• Assist customers in navigating online services.
• Maintain accurate records of customer interactions.
• Collaborate to improve processes and customer satisfaction.
• Keep updated with product knowledge and company policies.
• Meet KPIs while ensuring quality service.

Skills

Strong communication skills

Customer-focused

Basic computer proficiency

Ability to work in a team

Job description

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment
• Prior call centre experience would be an advantage

Benefits

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.