Customer Care Specialist (Tier 1) - Inbound Support

NTT Data Singapore Pte. Ltd.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading customer service provider in Singapore is seeking a Customer Care Specialist (Tier 1) to manage inbound inquiries and ensure exceptional service delivery. This role involves responding to customer needs with professionalism while also complying with established practices. Ideal candidates will possess excellent communication skills, a positive attitude, and a willingness to work flexible hours. Previous experience in a call center environment is preferred, with opportunities to grow in a fast-paced team-driven setting.

Qualifications

• Fluent in English.
• Must have flexibility for rotational shifts.
• Experience in call center environment.

Responsibilities

• Manage inbound customer calls regarding credit card inquiries and transactions.
• Respond to inquiries in a professional manner.
• Identify customer needs while updating information on the system.
• Adhere to escalation procedures for complaints.
• Achieve quality service by assessing customer needs accurately.

Skills

Excellent communication skills

Analytical and problem-solving skills

Working knowledge of PCs

Positive attitude

Team-based performance

Professional telephone manner

Job description

A leading customer service provider in Singapore is seeking a Customer Care Specialist (Tier 1) to manage inbound inquiries and ensure exceptional service delivery. This role involves responding to customer needs with professionalism while also complying with established practices. Ideal candidates will possess excellent communication skills, a positive attitude, and a willingness to work flexible hours. Previous experience in a call center environment is preferred, with opportunities to grow in a fast-paced team-driven setting.