Call Centre / Customer Service (Healthcare , in house)

JOBSTUDIO PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for an in-house call center position. The role requires handling customer queries via phone and email, ensuring effective resolution, and logging interactions in the system. Candidates with a minimum education of GCE N Levels, O Levels, Nitec, or Diploma, along with strong communication skills, are invited to apply. The position offers training for those without experience, as well as yearly pay increments and bonuses.

Qualifications

• Strong communication skills are essential for handling customer queries effectively.
• Any customer service experience is welcomed, making it accessible for fresh candidates.

Responsibilities

• Handle and resolve all customer queries received via phone or email effectively.
• Follow up with internal parties for resolution of queries.
• Log all customer interactions accurately in the system.
• Proactively elevate query trends to the team lead.
• Perform assigned duties and project work as needed.

Skills

Strong communication skills

Customer service experience

Education

GCE N Levels, GCE O Levels, Nitec, Higher Nitec or Diploma

Job description

Any 5 days a week

Location: Jurong / Choa Chu Kang/ Ubi (choose one)

No experience welcome, training provided!

This is an in house call center position !

Permanent position! Job stability ! Not on project basis.

Yearly pay increment , AWS + up to 3 months variable + performance bonus.

Job Description

• Handle and resolve all customer queries received via phone or email effectively and promptly
• Where first call resolution is not possible, follow up closely with internal parties for required resolution before reverting to the customer.
• Ensure that all customer queries and any follow-up interactions are logged into the system accurately and timely
• Proactively elevate query trends or potential issues to team lead/manager
• Perform other assigned duties and/or project work

Requirement

• Min education : GCE N Levels, GCE O Levels, Nitec, Higher Nitec or Diploma
• Any customer service experience
• Strong communication skills

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Looi Ming Ming

EA Personnel Reg No: R1660254