Bilingual Customer Service & Administrative Assistant (Full-Time)

CUBE PAYMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A payment services company in Singapore is seeking individuals for a customer support role. Responsibilities include handling customer inquiries through calls and live chat, performing terminal setups for banks, and ensuring compliance within operations. Candidates should be proficient in English with Mandarin skills, possess good communication and organizational skills, and be detail-oriented. The company offers hands-on experience and a friendly team environment.

Benefits

On-the-job training

Supportive team environment

Hands-on experience

Qualifications

• Proficient in English, with bilingual skills in Mandarin.
• Prior call center experience is preferred but not required.
• Basic computer skills including Excel and Word.

Responsibilities

• Handle incoming phone calls and live chat for merchant support.
• Perform terminal setups for all banks.
• Ensure accuracy and compliance during setups.

Skills

Proficient in English

Bilingual in Mandarin

Good communication skills

Organizational skills

Tools

Excel

Word

Job description

💡Build your career with CubePay!

We are seeking passionate individuals who enjoy solving problems, collaborating with others, and advancing in a supportive environment. As part of our team, you’ll handle customer inquiries, provide assistance, and ensure smooth daily operations for our merchants.

Working Hours:

• Monday to Friday: 9:00 AM – 6:00 PM.
• Alternate Saturday or Sunday: 9:00 AM – 9:00 PM (1-hour lunch break included with standby coverage for incoming calls) is required.
• One Monday off every month.
• Total working hours: 176 hours per month.
• Public Holidays (optional).

📌 Job Scope

• Handle incoming phone calls and live chat for merchant support.
• Perform terminal setups for all banks.
• Act as a setup checker to ensure accuracy and compliance.
• Support the Warehouse team with setup pushes and setup-related issues.
• Dispatch and coordinate Fault Calls (FC), including follow-ups.

✅ Requirements

• Proficient in English, with bilingual skills in Mandarin, enabling smooth communication with Chinese external customers is required.
• Those with prior call center experience will be highly considered.
• Applicants without direct experience but with strong linguistic proficiency in English and Mandarin, are welcome to apply.
• Basic computer skills (Excel, Word, etc.)
• Possess very basic knowledge of technical jargon like network, Wi-Fi, parameters etc.
• Apply appropriate industry terminology and procedures across diverse call types.
• Good communication and organizational skills.
• Responsible, detail-oriented, and able to work independently.
• Able to handle customer calls calmly and professionally.
• Immediate start preferred.

🎁 Why Join Us?

• Gain hands-on experience in both customer service and administrative operations.
• On-the-job training provided.
• Supportive and friendly team environment.