Customer Support Specialist – East (Flexible Hours)

TDCX (SG) PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A renowned BPO company in Singapore is seeking customer support representatives to provide exceptional service. Candidates should possess a GCE 'A' Level/Diploma/Degree and ideally have 2 years of experience in a contact center, although fresh graduates are welcome to apply. Proficiency in English and excellent customer handling skills are essential. In this call center role, you'll work with customers via various communication channels, ensuring high satisfaction levels through effective problem resolution and support.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Qualifications

• 2 years experience in contact centre preferred; fresh candidates welcomed.
• Strong command of spoken and written English.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Provide excellent support experience to customers via phone and email.
• Identify customer's needs and provide strategic solutions.
• Ensure first contact resolution and follow-up for service standards.

Skills

Bilingual communication

Customer service skills

Time management

Education

GCE 'A' Level/Diploma/Degree

Tools

MS Office applications

Job description

A renowned BPO company in Singapore is seeking customer support representatives to provide exceptional service. Candidates should possess a GCE 'A' Level/Diploma/Degree and ideally have 2 years of experience in a contact center, although fresh graduates are welcome to apply. Proficiency in English and excellent customer handling skills are essential. In this call center role, you'll work with customers via various communication channels, ensuring high satisfaction levels through effective problem resolution and support.