Permanent In-House Call Center Agent – No Experience Needed

JOBSTUDIO PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for an in-house call center position. The role requires handling customer queries via phone and email, ensuring effective resolution, and logging interactions in the system. Candidates with a minimum education of GCE N Levels, O Levels, Nitec, or Diploma, along with strong communication skills, are invited to apply. The position offers training for those without experience, as well as yearly pay increments and bonuses.

Qualifications

• Strong communication skills are essential for handling customer queries effectively.
• Any customer service experience is welcomed, making it accessible for fresh candidates.

Responsibilities

• Handle and resolve all customer queries received via phone or email effectively.
• Follow up with internal parties for resolution of queries.
• Log all customer interactions accurately in the system.
• Proactively elevate query trends to the team lead.
• Perform assigned duties and project work as needed.

Skills

Strong communication skills

Customer service experience

Education

GCE N Levels, GCE O Levels, Nitec, Higher Nitec or Diploma

Job description

A recruitment agency in Singapore is seeking candidates for an in-house call center position. The role requires handling customer queries via phone and email, ensuring effective resolution, and logging interactions in the system. Candidates with a minimum education of GCE N Levels, O Levels, Nitec, or Diploma, along with strong communication skills, are invited to apply. The position offers training for those without experience, as well as yearly pay increments and bonuses.