"Desktop Engineer (M365)"

RAPSYS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider based in Singapore is seeking a Desktop Support Technician. Responsibilities include managing user accounts in Microsoft 365, providing end user desktop support, and resolving help requests. Candidates should have a Diploma or ITE and 1-3 years of experience in desktop support. Key skills include proficiency in Windows 10 and Office 365, and a clear command of English. Various IT-related certifications are preferred, making this role ideal for those looking to advance their career in IT support.

Qualifications

• Minimum of 1-3 years of desktop support or IT-related experience.
• Experience supporting Microsoft Windows 10 and Microsoft Office 365.
• Basic skills in Active Directory, OneDrive, servers, networking, storage, and cloud technologies.

Responsibilities

• Handle enrollment of users and endpoints into Microsoft 365 and Intune.
• Provide desktop support services to end users.
• Receive, prioritize, document, and resolve end-user help requests.
• Perform system imaging and re-imaging activities.
• Conduct asset inventory management.

Skills

Desktop support

Troubleshooting

Clear spoken and written English

Communication skills

Prioritization

Team collaboration

Education

ITE or Diploma

Tools

Microsoft Windows 10

Microsoft Office 365

Active Directory

Intune

Job description

Responsibilities

• Handle enrollment of users and endpoints into Microsoft 365 (M365) and Intune for account and device management


• Provide desktop support services to end users


• Receive, prioritize, document, and resolve end-user help requests


• Escalate incidents as required to meet SLA expectations


• Perform system imaging and re-imaging activities


• Conduct asset inventory management


• Escalate technical issues to third-party vendors or appropriate resolver groups


• Maintain accurate and up-to-date incident records


• Create and update work instructions when required


• Document standards and procedures


• Provide support for Microsoft 365 (M365) applications, including Teams, OneDrive, Outlook, and SharePoint

Essential Qualifications

• ITE or Diploma with a minimum of 1–3 years of desktop support or IT-related experience


• Experience supporting Microsoft Windows 10 and Microsoft Office 365


• Basic skills in Active Directory, OneDrive, servers, networking, storage, and cloud technologies


• Clear spoken and written English

Preferred Attributes

• Prior IT helpdesk or call center support experience, including remote support


• Knowledge of supporting workstations and related components


• Strong verbal and written communication skills


• Good coordination and prioritization abilities


• Ability to work with urgency and communicate effectively within a team


• Ability to mentor and train junior engineers


• Capability to manage small projects such as OS upgrades and software implementations

Professional and/or Technical Certifications

• CompTIA A+


• CompTIA Security+


• CompTIA Network+


• Microsoft Certified: Windows Client


• Microsoft Certified: Managing Modern Desktops