Workforce Optimisation Lead - EAPAC

InterContinental Hotels Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global hotel management company in Singapore is seeking a dynamic leader to drive strategic workforce optimization initiatives. This role requires developing long-term workforce strategies, overseeing scheduling and resource management, and managing a talented team. The ideal candidate has a strong background in hotel operations and exceptional communication skills. Preparedness for travel to EAPAC hotels is necessary.

Qualifications

• Proven experience in coaching and influencing senior leaders.
• Background in hotel operations across time zones.
• Strong grasp of change management processes.

Responsibilities

• Develop long-term workforce strategies that align with business objectives.
• Lead accurate workload forecasts and manage capacity planning.
• Oversee creation of efficient schedules and allocate resources.

Skills

Coaching and influencing

Communication

Change management

HR data analysis

Tools

UKG

Job description

Are you ready to take the reins in driving strategic workforce optimisation initiatives across our organisation? We’re looking for a dynamic leader to ensure the right people are in the right place at the right time!

Key Responsibilities

• Strategic Workforce Planning: Develop and execute long-term workforce strategies that align with our business objectives. Collaborate with senior leadership to model staffing needs based on demand forecasts, seasonal trends, and growth projections.
• Forecasting & Capacity Planning: Lead the design and implementation of accurate workload forecasts while managing capacity planning across multiple departments and sites.
• Scheduling & Resource Management: Oversee the creation of efficient and fair schedules, ensuring optimal resource allocation to meet service level targets and drive cost efficiency.
• Real-Time Management: Spearhead real-time decision-making processes, implementing tools and processes that enhance agility and responsiveness.
• People Leadership: Manage and mentor a talented team of WFO Analysts, Planners, and Coordinators, fostering a culture of continuous improvement and professional development.
• Technology & Process Optimisation: Evaluate and optimise workforce management tools like UKG & Team Planner, driving automation and innovation within WFO processes.
• Reporting & Insights: Deliver actionable insights through performance reports and dashboards, presenting findings to executive stakeholders to inform strategic business decisions.
• Stakeholder Engagement: Partner with Operations, HR, IT, and Finance to align workforce strategies, acting as the subject matter expert in workforce optimisation.

What You Bring

• Proven experience in coaching, influencing, and building strong relationships with senior business leaders across organisational boundaries.
• Background in Hotel Operations with an understanding of working across multiple time zones and diverse cultural environments.
• Exceptional communication and influencing skills at all levels of the organisation.
• Strong grasp of change management processes, principles, tools, and methodologies.
• Ability to analyse HR and financial data, diagnose trends, and link insights to business performance outcomes.
• Ideally experience in working with Workforce optimisation systems eg UKG
• Prepared to spend over 50% time on travel to our EAPAC Hotels