West Coast - Admissions Officer (Nursing Home)

THE LENTOR RESIDENCE PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare organization in Singapore is seeking an Admissions Officer to manage the admission process, respond to inquiries, and maintain resident records. The ideal candidate should have a diploma in a relevant field and a year of experience in administration or healthcare. Strong organizational and communication skills are essential. This role supports the efficiency of admission processes and requires a proactive approach to client assistance.

Qualifications

• 1 year of relevant experience in administration, healthcare, or social service sector.
• IT savvy with good knowledge of Microsoft Office.
• A proactive team player who can work independently when required.

Responsibilities

• Handle general enquiries on the admission process.
• Manage the end-to-end pre-admission and admission process.
• Maintain and update resident records accurately.
• Assist in applications for financial assistance for residents.
• Prepare letters, reports, and documentation for administrative flow.
• Manage debt collection and client reminders.

Skills

Organizational skills

Interpersonal skills

Communication skills

Attention to detail

Client-oriented mindset

Education

Diploma in Business Administration, Social Sciences, or related field

Tools

Microsoft Office

Job description

As an Admissions Officer, you will work closely with the Admissions Team in handling admissions and discharge related matters.

Roles & Responsibilities

1) Attend to general enquiries on the admission process and provide accurate information to applicants, family members or next-of-kins.

2) Manage the end-to-end pre-admission and admission process, including coordination of nursing assessments, financial counselling, and admission paperwork.

3) Handle post-admission and discharge matters, such as:

• Maintaining and updating resident records in a timely and accurate manner.

• Assisting in applications for financial assistance and subsidies for residents.

• Coordinating with Medical Social Workers (MSWs) and other stakeholders on admission and discharge matters

4) Prepare letters, reports, and documentation to ensure smooth administrative flow.

5) Ensure all resident information, case files, and data are properly recorded and kept up to date.

6) Support departmental KPIs by ensuring efficiency and accuracy in admission related processes.

7) Debt management, remind clients on due payments and outstanding balance.

8) Assist with any other admission or discharge related duties as assigned by MSW or the management.

Requirements:

• Diploma in Business Administration, Social Sciences, or a related field.
• 1 year of relevant experience in administration, healthcare, or social service sector.
• IT savvy with good knowledge of Microsoft Office.
• Strong organizational skills, attention to detail, and ability to multitask.
• Good interpersonal and communication skills; client-oriented with a service mindset.
• A proactive team player who can work independently when required.