Web3 Crypto Support Specialist

Panga Capital; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A financial technology firm in Singapore seeks a customer service representative to provide comprehensive support for customer accounts and institutional clients. Responsibilities include troubleshooting, managing complaints, and assisting users via live chats. Candidates should have at least 2 years of experience, strong communication skills, and familiarity with chat systems like Intercom. Knowledge of cryptocurrencies is a plus. Ideal candidates are located in the Asia Timezone.

Qualifications

• Minimum of 2 years’ experience in customer service.
• Proficient in customer relationship management systems.
• Strong written and spoken English skills.
• Available to work in the Asia Timezone.

Responsibilities

• Troubleshoot problems for customer accounts.
• Handle customer complaints swiftly and effectively.
• Provide support through live chats.
• Manage institutional Telegram chats.

Skills

Customer service experience

Data analysis

Communication

Interpersonal skills

Familiarity with Intercom Ticketing System

Knowledge of cryptocurrencies

Ability to manage Telegram chats

Familiarity with institutional APIs

Strong motivational skills

Tools

Intercom Ticketing System

Job description

A financial technology firm in Singapore seeks a customer service representative to provide comprehensive support for customer accounts and institutional clients. Responsibilities include troubleshooting, managing complaints, and assisting users via live chats. Candidates should have at least 2 years of experience, strong communication skills, and familiarity with chat systems like Intercom. Knowledge of cryptocurrencies is a plus. Ideal candidates are located in the Asia Timezone.