Web Hosting Tech Support Specialist

ACTIVA MEDIA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology services company in Singapore is seeking an IT Support Specialist to provide front line support via phone and email. The ideal candidate will possess customer service skills, relevant IT experience, and a diploma in Computer Science or Information Technology. Responsibilities include troubleshooting technical issues, managing customer inquiries, and liaising with vendors on hosting matters. This role demands excellent multitasking and analytical skills in a fast-paced environment.

Qualifications

• Relevant experience in supporting IT-related duties.
• Ability to work in a fast-paced environment.
• Experience documenting procedures.

Responsibilities

• Provide front line support via telephone and emails.
• Manage customer requests and enquiries efficiently.
• Liaise with vendors on hosting matters.
• Perform administrative duties.
• Maintain internal network infrastructure and troubleshoot issues.

Skills

Team collaboration

Customer service skills

Basic troubleshooting

Multitasking

Analytical skills

Education

NITEC or Diploma in Computer Science, Information Technology or equivalent

Tools

FTP

DNS

cPanel

Linux

Windows

Microsoft Office

Git

AWS

Google Cloud

Job description

A technology services company in Singapore is seeking an IT Support Specialist to provide front line support via phone and email. The ideal candidate will possess customer service skills, relevant IT experience, and a diploma in Computer Science or Information Technology. Responsibilities include troubleshooting technical issues, managing customer inquiries, and liaising with vendors on hosting matters. This role demands excellent multitasking and analytical skills in a fast-paced environment.