VIP Guest Experience Manager — Luxury Hotels & VIP Services

SG HOTELS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading hotel group in Singapore is seeking a Guest Experience Manager to ensure exceptional service and guest satisfaction. You will act as a brand ambassador, managing VIP guests and overseeing the quality of service delivery. The ideal candidate will have experience in hospitality and demonstrate strong customer service skills. This is an exciting opportunity to enhance the guest experience at a prestigious company.

Benefits

Discounts on F&B and room rates at Marriott hotels

Global Learning + Development tool

Yearly staycation in Garcha Group hotels

20% off Food/Alcohol Bill at all Garcha Group restaurants

Qualifications

• Previous experience in a similar role within the hospitality industry.
• Ability to handle guest complaints and concerns effectively.
• Strong knowledge of hotel services and local attractions.

Responsibilities

• Be the brand ambassador of the hotel, providing a positive first impression.
• Create a WOW experience for guests by delivering high-quality service.
• Manage VIP guests and ensure hotel departments are briefed on their needs.

Skills

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Education

Relevant hospitality management degree

Job description

A leading hotel group in Singapore is seeking a Guest Experience Manager to ensure exceptional service and guest satisfaction. You will act as a brand ambassador, managing VIP guests and overseeing the quality of service delivery. The ideal candidate will have experience in hospitality and demonstrate strong customer service skills. This is an exciting opportunity to enhance the guest experience at a prestigious company.