VIP Desktop support engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services company in Singapore is seeking a support specialist to assist VIP users with hardware and software issues. The ideal candidate will have strong troubleshooting skills across various platforms and excellent communication skills. Responsibilities include managing user accounts, conducting briefings, and ensuring security compliance, while providing prompt and high-quality service to executives.

Qualifications

• Strong troubleshooting skills across Windows/macOS, mobile OS, and common office software.
• Experience supporting C-level or senior executives preferred.
• Excellent communication and customer service skills.
• Familiar with network connectivity, drivers, and device compatibility testing.

Responsibilities

• Support VIP users in troubleshooting hardware and software issues.
• Manage end-user accounts, configurations, and access rights.
• Perform system administration and ensure security compliance.
• Conduct 1-on-1 user briefings for VIPs.
• Respond promptly to VIP incidents and requests.

Skills

Troubleshooting skills

Excellent communication

Customer service skills

Familiarity with network connectivity

Job description

Support VIP users in troubleshooting hardware and software issues for desktops, laptops, mobile devices, iPads, printers, and IP phones.

• Manage end-user accounts, configurations, and access rights.

• Perform system administration, device hardening, and lockdown to ensure security compliance.

• Maintain and deploy standard device images.

• Conduct 1-on-1 user briefings or awareness sessions for VIPs on new tools or policies.

• Respond promptly to VIP incidents and requests, providing white-glove service.

• Do compliance check and follow up

• Coordinate with backend teams when needed to resolve complex issues.

Requirements:

• Strong troubleshooting skills across Windows/macOS, mobile OS, and common office software.

• Experience supporting C-level or senior executives preferred.

• Excellent communication and customer service skills.

• Familiar with network connectivity, drivers, and device compatibility testing