VIP Concierge & Guest Experience Lead

TPC HOTEL PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking an experienced Concierge to provide exceptional service to guests. Responsibilities include managing guest transportation, handling inquiries, and ensuring a high level of customer satisfaction. The ideal candidate will have at least 12 months of experience in a similar role, preferably in a 5-star environment. Candidates must be multilingual and possess excellent communication skills. This position requires weekend and holiday availability.

Qualifications

• Minimum 12 months experience in a similar role, preferably including 5-star experience.
• Desire and ability to train and develop ambassadors.
• Willingness to work weekends and public holidays as part of the job role.

Responsibilities

• Provide courteous and professional service to guests.
• Assist with guest luggage and transportation arrangements.
• Handle guest complaints and establish good relationships.

Skills

Professional image

Multilingual abilities

Effective communication skills

Organizational skills

Interpersonal skills

Job description

A luxury hotel in Singapore is seeking an experienced Concierge to provide exceptional service to guests. Responsibilities include managing guest transportation, handling inquiries, and ensuring a high level of customer satisfaction. The ideal candidate will have at least 12 months of experience in a similar role, preferably in a 5-star environment. Candidates must be multilingual and possess excellent communication skills. This position requires weekend and holiday availability.