Vice President, Digital Customer Solutions

DHL Express (Singapore) Pte. Ltd; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A leading logistics company in Singapore is seeking a VP of Digital Customer Solutions to manage the deployment of digital solutions across APEC countries. The role requires at least 15 years of experience in program management and change management. The candidate will lead a team and collaborate with various stakeholders to develop and implement strategies that align with business goals. Strong leadership, collaboration, and communication skills are essential to succeed in this high-impact role.

Qualifications

• At least 15 years of experience in Program Management, Technology Change Management, Relationship Management.
• Proven experience managing stakeholders and cultures in a global/regional capacity.
• Experience in delivering major programs aligned with business goals.

Responsibilities

• Manage deployment of Digital Customer Solutions across APEC.
• Lead teams to deliver IT capabilities and solutions.
• Mentor senior directors and managers.

Skills

Collaboration skills

Communication

Change management

Pressure management

Influencing skills

Education

Bachelor's Degree in IT, Computer Science or related disciplines

Professional certificates - Prince2, PMI, ITIL

Job description

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

We are currently looking for passionate professional to join our Regional Business IT team. Join us and bring your expertise on board!

As the VP Digital Customer Solutions, your role purpose is:

• To play a key role to manage drive and drive the deployment and utilization of Digital Customer Solutions across Express APEC countries.
• You will lead a team of regional Directors, Program Managers & Analysts, working closely with both Global / Country IT and Regional / Country Commercial teams to deliver new capabilities, manage the deployment and delivery of solutions required to support business functions in APEC.
• Responsible to cultivate and maintain strong, collaborative relationships with key Business & IT stakeholders (Global, Region, Country) - ensuring seamless alignment to the Express IT strategy.
• You will be responsible for driving the short and long-term business priorities for Digital Customer Solutions in APEC, developing the regional strategy to acquire & grow revenue, deliver reusable shipping and integration solutions.
• Responsibilities include yearly planning, budgeting, obtaining financial approval, setting regional/country targets and managing large complex Digital Customer Solution initiatives within the region.
• Act as a mentor and coach to senior directors, directors & senior managers, fostering a mindset of a high performance team.

Key Tasks:

• Responsible for the deployment of Global & Regional Digital Customer Solution Programs across APEC countries.
• Change management & Training of Country IT teams to support implementation of global and regional Digital Customer Solution programs.
• On-time and on-budget delivery of projects to deliver new IT capabilities and solutions across APEC countries.
• Provide guidance to APEC countries on Global SOP, business processes changes & automation to improve productivity and meet customer requirements.
• To support business winning new opportunity through offering of value added IT solution.
• Represent APEC Region, Country IT, Country DCS and and Regional BIT requirements on Global programs.
• Keep abreast with latest development in Business Processes and Operations Technologies in the industry.
  

Requirements:

• Bachelors Degree in IT, Computer Science or related disciplines
• Relevant professional certificates - Prince2, PMI and/or ITIL
• At least 15 years of experience across multiple disciplines, including Program Management, Technology Change Management, Relationship Management
• Strong collaboration skills and ability to partner and influence cross-functionally and at all levels of the organization
• Proven hands-on experience of delivering major programs in a global/regional capacity managing large number of stakeholders and cultures
• Experience in running a Business Technology department delivering business, technology and customer experience that is aligned to business goals
• Experience in successful integrations enabled by IT
• Excellent team player with strong written and verbal communication
• Proven ability to cope with pressure and a high level of flexibility, and ability to adjust course to align with changing stakeholder expectations