Validation Engineer

Steris; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading medical technology company in Singapore is seeking a Customer Support & Technical Expertise professional. You will be responsible for managing customer validations, ensuring compliance with quality management systems, and collaborating with clients throughout validation projects. The ideal candidate will have strong technical expertise, experience in project management, and knowledge of ISO standards. This role provides a platform for improvement and innovation within the organization.

Qualifications

• Knowledge of ISO 11135 and FDA regulatory requirements.
• Ability to manage customer validations and documentation.
• Experience in technical support and customer engagement.

Responsibilities

• Apply knowledge and technical expertise for customer validations.
• Manage customer validations and all associated documentation.
• Collaborate with customers to establish process parameters.
• Participate in performance management reviews.
• Support technical procedures and work instructions.

Skills

Technical expertise

Customer collaboration

Project management

Quality management

Job description

Provides Customer Support & Technical Expertise (30%)

• Applies knowledge and technical expertise to make informed decisions and ensure best practice.
• Collaborates with Customers and provides technical input and recommendations to ensure all aspects of Customer validation requirements are fully considered and can be facilitated.
• Collaborates with Customers throughout all stages of their Validation projects to establish cycle process parameters in line with SEO and in compliance with ISO 11135.
• Liaises with Customers throughout all stages of their validation project, generates and reviews validation protocols, reports and CSPs etc. establishes cycle process parameters in compliance with ISO 11135 and coordinates validation cycles within agreed timelines.
• Seeks advice, support, and input from EO TechTeam, Supervisor or Manager when needed to establish best practice approach.
• Assists in educating and promoting technical solution offering to Customers.
• Collaborates with direct Supervisor to achieve STERIS goals and objectives.
• Actively participates in the exchange of ideas, identifies opportunities for improvement and implements appropriate solutions in line with best practice.

Day to Day Activities (30%)

• With support of direct Supervisor /SVE, manages Customer Validations and all associated documentation in compliance with STERIS Quality Management System, ISO 11135, ISO 13485 and FDA regulatory requirements while adhering to GMP and GDP requirement.
• Performs according to the guidelines outlined in the STERIS Code of Business Conduct. Supports STERIS AST business imperatives of Safety, Quality, Customer Focus, Innovation, Sustainability and Lean.
• Collaborates with all STERIS employees, Customers, auditors, and visitors to the site in a professional, constructive, and respectful manner. Encourages open communication providing timely and accurate responses.
• Sets and agrees annual GPS performance objectives with direct Supervisor. Actively participates in performance management reviews in line with STERIS corporate requirements and timelines.
• Complies with Health and safety polices & procedures, reports any concerns, potential risks or hazards to the Health and Safety representative so appropriate action can be taken.
• With support of direct Supervisor /SVE, collaborates with quality, operations, planning, laboratory, and Customer service to coordinate and progress Customer validations and projects in a timely manner from initiation to completion.
• Actively participates in project Teams and leads projects agreed with direct Supervisor.
• Other site-specific duties and/or additional responsibilities as defined by direct Supervisor.

EO Technical Support & collaboration (15%)

• Supports harmonization and sharing of best practice within the EO TechTeam and across EMEA APAC region to achieve common objectives.
• Complies with and supports their direct Supervisor with the implementation of local and global technical procedures and work instructions applicable to EO TechTeam.
• Collaborates and provides technical support to Customers, regularly interacts with Customers to ensure validation expectations are being met.
• Supports line manager/SVE in Customer meetings and business reviews when required.
• Shares technical expertise and knowledge. Provides input and makes recommendations to ensure best practice approach is employed.
• Provides input and review on local