*Urgent- PERM* Field Engineer (Audio and Visual Sector) - East ($4500-$4800 + AWS ) #NJE

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Technical Support Specialist to provide quality support to the Southeast Asia sales team. Responsibilities include resolving technical issues, training partners on product usage, and maintaining company equipment standards. The ideal candidate should be capable of handling complex field engineering assignments. This role offers exposure to various technical challenges across the region.

Responsibilities

• Provide quality technical support to the Southeast Asia sales team.
• Resolve technical issues in a timely manner.
• Train partners in the use of the company’s products.

Job description

Responsibilities

• Provide quality technical support to the Southeast Asia sales team/Consultants, Partners and end-users, handling general to complex field engineering assignments with limited supervision throughout Southeast Asia.
• Resolve pre (if required) and post sales technical issues in a timely manner; implement interim solutions, if necessary, and elevate outstanding issues to Technical Service Manager for resolution.
• Maintain high quality standards and performance of company equipment/products in all venues. May assist with the installation, calibration, troubleshooting, commissioning and repair of equipment.
• Train partners and customer liaisons in the proper use of the company’s products, systems, tools and test equipment required for optimal performance.
• Prepare or assist in the preparation of technical documentation, reports and training material including completing Service Work Order documentation.
• Support regional exhibition activities and product demonstrations.
• Any other duties and responsibilities that may be assigned by the Technical Service Manager from time to time.

(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)