*Urgent* 6 Months Contract Order Processing Specialist - West ($3500-$4000) #NJE

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for an individual to coordinate with service parts teams in Singapore, Japan, and the USA. The role includes obtaining customer quotations, resolving queries, entering data into CRM and ERP systems. You will ensure compliance with commercial terms and manage order acknowledgements. Strong skills in CRM and ERP systems, alongside good communication with both internal and external customers, are essential.

Qualifications

• Experience dealing with customer quotations and queries.
• Ability to coordinate with international teams.
• Strong understanding of commercial terms and logistics.

Responsibilities

• Coordinate with service parts teams for customer quotations.
• Resolve issues and queries with internal and external customers.
• Enter service parts quotations and orders into the CRM.

Skills

Coordinate with service parts teams

Consult with customers

Enter quotations and orders into CRM & ERP systems

Review technical and commercial discrepancies

Prepare Order Acknowledgements

Tools

CRM systems

ERP systems

Lotus Notes

Job description

• Coordinate with Singapore, Japan & USA service parts teams to obtain external customer quotations and clarifications


• Consult with both internal and external customers to resolve issues & queries


• Enter service parts quotations and orders into the company’s CRM & ERP systems.


• Identify & ensure that commercial terms are met (i.e. Letters of Credit deadlines, shipment preferences, lead-time commitments.


• Review and resolve any technical and commercial discrepancies in customer purchase orders in consultation with Sales


• Prepare Order Acknowledgements


• Raise Purchase Requisitions and send to Logistics / Purchase for Service Parts PO execution


• Coordinate with Japan & USA service parts teams to obtain internal inter-company quotations and clarifications for on-shore inquiries


• Effective use of the CRM and ERP system to efficiently service customer needs.


• Coordinate delivery schedule with factory and arrange the shipment to customer.


• Research item requirements in ERP, Lotus Notes or other information sources and calculate costs and prices for quotations and orders with support from internal customers


• Any other adhoc tasks related to administrative

Joy Yeow Zhi Qian

(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)