Operations and Business Alliances Manager - Gov Project

CGP Personnel; Singapore; On-site; SGD 6,000; Full time

Job summary

A staffing and consulting agency in Singapore is seeking an experienced Operations Manager to oversee operations and lead a team. Responsibilities include ensuring SLA targets are met, conducting operations assessments, and managing client communications. The ideal candidate holds a Diploma or Degree in a related field and possesses strong leadership and problem-solving skills. This is a yearly renewable contract with a salary of up to $5700.

Qualifications

• Min Diploma/Degree in a related field.
• Strong leadership presence, able to inspire and hold teams accountable.
• High emotional intelligence, can manage diverse teams and client expectations.

Responsibilities

• Oversee operations for assigned areas, ensuring SLA targets are met.
• Lead, coach, and performance manage a team.
• Conduct regular ground visits to assess service quality.

Skills

Leadership

Emotional intelligence

Problem-solving

Operational compliance

Commercial awareness

Education

Diploma/Degree in a related field

Job description

Salary: Up to $5700
Duration: Yearly renewable contract

Responsibilities

• Oversee operations for assigned areas, ensuring SLA targets are met (engagements, service quality, reporting)
• Lead, coach, and performance manage a team
• Ensure deployment plans align with project priorities and manpower availability
• Conduct regular ground visits to assess service quality and operational compliance
• Handle escalations, service recovery, and client/stakeholder communications
• Analyse engagement data and recommend operational improvements
• Coordinate with Project Management and other teams for cross-support during campaigns

Requirements

• Min Diploma/Degree in a related field
• Strong leadership presence, able to inspire and hold teams accountable
• Commercially aware, able to spot growth opportunities and optimize resources
• High emotional intelligence, can manage diverse teams and client expectations
• Results-driven, committed to meeting and exceeding SLAs
• Problem-solver, able to make sound decisions under pressure
• Adaptable & comfortable in a fast-paced, changing operational environment

We regret to inform that only shortlisted candidates would be notified.

Company Registration Number: 201622755N | EA License: 19C9859 | Registration Number: R24124511
Hui Yew Cheong