Unix Engineer ( 12 shift )

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading IT services company in Singapore is seeking a Managed Services Cross Technology Engineer to provide a managed service for client IT infrastructure. The role involves second-line support across various technology domains including Cloud and Security. Candidates should have at least two years of IT experience, including experience as a Command Centre Engineer, and hold relevant certifications like CompTIA A+ and ITIL v3 Foundation.

Qualifications

• At least two years of IT experience with one year as a Command Centre Engineer.
• Certified in CompTIA A+ or equivalent.
• Certified in ITIL v3 Foundation.

Responsibilities

• Proactively review client requests or tickets to resolve them.
• Provide second-line support for incidents and requests.
• Contribute to project work as required.

Skills

Hands-on experience with cloud infrastructure and DevOps in AWS and Azure

Strong command of infrastructure automation

Scripting (PowerShell, Python, Bash)

CI/CD tools

Education

CompTIA A+ or equivalent

ITIL v3 Foundation Certification

Job description

Overview

The Managed Services Cross Technology Engineer ( 24x7 Operations Engineer ) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required.

Responsibilities

1. Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
2. Provide second-line support for incidents and requests with a medium level of complexity across two or more technology domains – Cloud, Security, Networking, Applications and / or Collaboration.
3. Contribute to / support on project work as required.

Qualifications

1. i. At least TWO (2) years of IT experience with at least ONE (1) year as a Command Centre Engineer;
2. ii. Minimally certified in CompTIA A+ or equivalent; and
3. iii. Minimally ITIL v3 Foundation Certification,

Skills

1. Hands-on experience with cloud infrastructure and DevOps in AWS and Azure.
2. Strong command of infrastructure automation, scripting (PowerShell, Python, Bash), and CI/CD tools.