Unified Communications Planning Manager

Singtel Group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading telecommunications company in Singapore is looking for an experienced professional to design and manage their Unified Communication infrastructure. The role involves ensuring service performance, acting as a Tier 3 support for incidents, and maintaining a strong knowledge of networking technology and UC solutions. Ideal candidates will have at least 3 years of experience and a degree in a relevant field. This position offers opportunities for growth in a collaborative environment.

Qualifications

• At least 3 years of working experience.
• Good knowledge of Unified Communication technologies.
• Familiarity with cloud-based UC and Contact Centre solutions.

Responsibilities

• Design and expand Singtel Regional UC infrastructure.
• Manage life cycle and replacement of infrastructure elements.
• Act as Tier 3 support for operational incidents.

Skills

Unified Communication technologies

Networking technology (IP, MPLS)

Operating systems and virtualization (KVM, RHEL)

Software programming (Python, JSON, XML)

Inter-personal and teamwork skills

Education

Degree in Telecommunications/Electrical/Electronic or equivalent

Tools

Microsoft Teams

Zoom

Cisco Webex

Docker

Job description

Select how often (in days) to receive an alert:

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

J oin us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

• Design, plan and setup/expand new/existing Singtel Regional UC infrastructure and ensuring that design conforms to offered Service Level Agreement, facilitate ease of operation and maintenance and adhere to the security best practices/standards.
• Design, plan, implement, manage the life cycle and replacement of various infrastructure and security element including servers, routers, switches, firewalls, etc.
• Manage infrastructure capacity to ensure that the performance meets the Service Level Agreements offered to customers.
• Develop and conduct testing to support new features on Singtel UC services.
• Drive technical integration with ecosystem solutions and services from 3rd party partners to complement Regional UC and Enterprise Fixed Voice service offering.
• Upgrade and enhance the performance monitoring, service management and support system of the infrastructure.
• Work with Operation team on the commissioning, implementation of changes, decommissioning, and provisioning of service.
• Ensure maintenance, upgrades and new implementations are executed with minimal impact on business and customer operations.
• Act as Tier 3 support for resolving operational incidents and problems.
• Manage equipment/system vendors, purchase equipment through tendering process and administer supplier's contract.
• Evaluate new products and technologies for new services rollout.
• Keep abreast of new technologies and regional/global UC market competitive landscape to improve the infrastructure and services that are offered to customers.
• Technical subject matter expert for the service and act as a consultant to the pre-sales team.
• Analyse, identify and drive the implementation on areas where automation can be applied to improve efficiency, reduce costs, or enhance quality of services.

Skills for Success:

• Degree in Telecommunications/ Electrical/ Electronic or equivalent qualifications with at least 3 years of working experience.
• To have good working knowledge of Unified Communication technologies, in particular Session Border Controller, Codec, SIP, H.323, TDM Voice and relevant Multimedia Protocols.
• Familiarity with market leaders of cloud-based UC and Contact Centre (CC) solution such as Microsoft Teams, Zoom, Cisco Webex, Genesys, NICE, Amazon Connect, etc
• Good working knowledge on networking technology in particular IP, Internet and MPLS (such as TCP/IP, OSPF, BGP etc) and other layer 1 and 2 networking technologies like TDM and Ethernet.
• To have good working knowledge of servers, operating systems and virtualization such as KVM, RHEL, Linux Container, Docker, etc.
• To have good working experience and knowledge on AAA (Authentication, Authorization and Accounting) related services, in particular RADIUS, TACACS, LDAP, 2FA, IPSec, SSL, etc.
• Good working knowledge of software programming and integration, in particular Python, JSON, XML, REST, etc. will be an advantage.
• Familiarity with enterprise security standards such as CIS (Center for Internet Security) Control, SOC 2 (Security Organization Control Type 2), ISO 27001, etc will be an added advantage.
• To have the aptitude and attitude to continuously upgrade and refresh the knowledge in UC technologies and networking.
• Good inter-personal, organizational, problem solving and teamwork skills.
• Pro-active nature, independent, play a hands-on role, ability to coordinate process designs across multiple function groups and adapt in a challenging and fast-paced environment.
• Flexible, open mind and curious on new and/or unfamiliar areas to understand holistically the relationship to the services offered to customers.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!