Unified Communications Engineer

JANE STREET SINGAPORE PTE. LIMITED; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A financial technology firm in Singapore is looking for a Unified Communications Engineer to manage and enhance their global voice and video infrastructure. You will collaborate with various technology teams to deliver effective solutions while ensuring minimal disruption to daily operations. The ideal candidate will have over 7 years of experience with Cisco UC products, SIP, and cloud-based technologies. The role demands fluency in English and problem-solving abilities in a fast-paced environment.

Qualifications

• 7+ years experience configuring Cisco UC in multi-cluster environment.
• Substantial knowledge of SIP and Session Border Controllers.
• Experience with voice recording and messaging archiving products.
• Ability to create API automations using Python or PowerShell.
• Experience with integrating cloud-based conferencing technologies.

Responsibilities

• Manage and optimize global voice and video infrastructure.
• Deliver technical solutions without disruption to workflows.
• Collaborate with various IT teams for capacity planning and best practices.

Skills

SIP implementation

Cisco UC and Collaboration Product Suite

Problem-solving

Python

PowerShell

Communication

Tools

Cisco Unified Communications Manager

Cisco Meeting Server

Cisco Expressway

Webex

Zoom

Teams

Job description

We are looking for a Unified Communications Engineer to help grow, monitor and manage our global voice and video infrastructure. This role sits within our larger IT group and will require you to deliver smart solutions in a fast-paced environment without disrupting the daily workflow. The Unified Communications team is responsible for end-user setup (devices and profiles), asset management and all infrastructure related to collaboration and telephony. Our projects include improving tooling and monitoring, refreshing hardware for meeting rooms and executing software and hardware configuration changes globally, while minimising downtime for various collaboration services. Our UC Engineers are experts at multitasking, monitoring alarms generated by our voice and video systems and juggling project-related tasks, all while serving as an escalation point for users and other technology groups. You’ll interface daily with different tech teams across the firm — IT Operations, Cybersecurity and Networking — to provide capacity planning, develop standards and best practices and improve documentation across our global UC infrastructure.

The right candidate will be passionate about solving complex problems and supporting users with robust and flexible technical solutions. They will have:

• 7+ years experience configuring and supporting the Cisco UC and Collaboration Product Suite in a multi-cluster environment, including Cisco Unified Communications Manager versions 12.5+, Cisco Meeting Server and Cisco Expressway
• substantial knowledge of SIP, including implementing Session Border Controllers and PSTN SIP trunking
• an understanding of UC compliance products, and have experience with modern voice recording platforms (Verint, Nice, Calabrio, etc.) and messaging archiving products (Movius, LeapXpert, Smarsh, etc.)
• a working knowledge of Cisco APIs related to UC products, and experience with creating API automations using Python, PowerShell, etc.
• experience with upgrading and maintaining Cisco UC products, including supporting phones, softphones and video conferencing endpoints
• experience with integrating cloud-based conferencing technologies (Webex, Zoom, Teams, etc.) to on-premise infrastructure
• an ability to collect and interpret log files, collaborate with support partners to solve problems while maintaining system stability and properly manage expectations with colleagues and users
• familiarity with the virtualisation of Cisco UC applications on enterprise-grade servers (HPE, Dell, Cisco, etc.)
• a strong understanding of current security standards and expectations, and the ability to troubleshoot and use creative thinking to resolve issues
• fluency in English. The role requires collaboration with Jane Street team globally and to communicate with internal stakeholders where the main language medium is English.