Trust and Safety and Technology Communications Manager APAC

TIKTOK PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global technology company is seeking a communications professional in Singapore for its Trust and Safety and Technology team. This role involves shaping messaging, managing media engagement, and executing cross-regional campaigns. Candidates should have 7+ years of experience in communications, strong press office skills, and the ability to engage with various stakeholders. The position offers a dynamic environment where strategic counsel is provided for product risk reviews and media inquiries.

Qualifications

• Minimum of 7 years in Communications or Public Relations with APAC experience.
• Experience in media relations and crisis management across multiple markets.
• Proficiency in engaging with regional stakeholders and cross-functional teams.

Responsibilities

• Enable APAC Trust and Safety and Technology function through media coverage.
• Develop and execute cross-regional campaigns for communications objectives.
• Manage inbound press enquiries and provide insight on messaging.
• Collaborate with global teams to launch products in APAC.
• Support spokespeople for media interviews and presentations.

Skills

Strong writing skills

Organisational skills

Crisis management

Media relations

Education

Bachelor's degree in Communications, Journalism, or related field

Job description

About the Team

We’re looking for a communications professional to join our Trust and Safety and Technology Comms team representing the APAC region, based in Singapore and part of TikTok’s Global Communications organisation.

You’ll work cross‑functionally to shape messaging, manage media engagement, and develop strategies that elevate TikTok’s Trust and Safety and Technology story across the region. You should be a strong writer, with good organisational skills, and comfortable working independently and collaboratively in galaxy‑height moments.

The team supports in‑market teams across the region on a range of issue areas and on different product and policy updates. You'll join a team that supports and advises on reactive media handling and in‑market proactive initiatives, while developing and executing cross‑regional campaigns.

Responsibilities

• Enable TikTok's APAC Trust and Safety and Technology function to protect and enhance the reputation of the business through strong media coverage
• Develop and execute cross‑regional campaigns to support our communications objectives across APAC
• Support in‑market teams with managing a wide range of high‑profile and complex inbound press enquiries across a wide variety of topics, providing insight on Trust and Safety and Technology messaging
• Work with global teams to bring new products to market across APAC
• Review and advise on_helpers proactive Trust and Safety and Technology initiatives within APAC markets
• Work inalea close collaboration with trust and safety, legal and government relations, providing communications counsel and support, to ensure message accuracy and consistency
• Support spokespeople in advance of media interviews, presentations, and speaking opportunities.
• Provide strategic counsel and communications expertise on product risk reviews

Minimum Qualifications

• Bachelor’s degree or above in Communications, Journalism, Public Relations, Political Science, International Relations.
• 7+ years of professional experience in Communications / Public Relations, with at least 3 years in a regional APAC or multi‑market remit.
• Strong press office experience, including responsibility for media relations and crisis/issue management, ideally covering multiple markets or jurisdictions.
• Experience working in or with technology, internet, or digital platforms, with exposure to at least one of the following topics: trust & safety, online safety, platform governance, or tech regulation.
• Regional stakeholder engagement experience, including regular cross‑functional collaboration with at least three of the following teams: Trust & Safety, Policy, Legal, Product, Public Policy, or Government Relations.
• Strong written and verbal communications, including ability to engage at leadership level (e.g. executive media training, media statements, Q&A, executive briefing documents, crisis playbooks).