Global Client Servicing Analyst - Transaction Banking, Operations, Platform Solutions

Goldman Sachs Group, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading global investment firm seeks an Analyst to oversee Client Services in Transaction Banking in Singapore. You'll lead a team to provide exceptional client service managing relationships and resolving issues while collaborating with Product and Engineering teams. The ideal candidate has a strong background in client service and payment processing, excellent leadership, communication skills, and a proactive approach to problem-solving. A dynamic work environment with opportunities for growth awaits.

Benefits

Competitive vacation policies

Health advocacy services

On-site fitness centers

Child care services

Qualifications

• Experience managing and developing Client Service teams.
• Strong understanding of FX Payments or International Payment Servicing.
• Proven analytical skills with meticulous attention to detail.

Responsibilities

• Lead the local Client Services Team in delivering excellence.
• Support global Client Service functions and establish client service architecture.
• Manage inquiries related to payments, accounts, and client issues.

Skills

Client Service management

Risk management

Analytical skills

Communication skills

Interpersonal skills

Leadership skills

Problem-solving ability

Education

Minimum 1 year experience in Transaction Banking

Job description

Transaction Banking, Operations, Platform Solutions - Global Client Servicing, Analyst, Singapore

Job Description

ABOUT OUR ROLES

Transaction Banking Operations is part of Transaction Banking within the Platform Solutions Division. We are responsible for building, developing and supporting Goldman Sachs’ Transaction Banking offering that is delivering a range of treasury and cash management products to our corporate client base. Transaction Banking Operations provide essential risk management and controls architecture to preserve and enhance the firm's assets and reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

We are seeking to recruit an individual to manage and have primary oversight of the Client Services function. The group provides support for the full Transaction Banking product offerings including Deposits, Escrow, Virtual Integrated Accounts, and Global Payments capabilities. The candidate will have prior experience managing Client Service teams supporting Transaction Banking Payment Services or FX Transaction Flows with a strong focus on delivering client service excellence coupled with risk management within a new evolving team.

The ideal candidate will be integral to delivering for our clients every day while also partnering with Product, Digital, Sales, and Engineering to build out the next generation capabilities in Transaction Banking.

Key client-facing responsibilities will include managing strategic client relationships, exceptions resolution, handling of escalated client inquiries and most importantly – ensuring an exceptional client experience while growing a highly motivated team.

JOB RESPONSIBILITIES

HOW YOU WILL FULFILL YOUR POTENTIAL

• Help assist in leading the local Client Services Team as part of the Global Transaction Banking Operations team, delivering client service excellence as we build, launch, deliver and evolve a suite of new Transaction Banking products for our Corporate Clients.
• Be client service, control and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering.
• Support our new Client Service functions globally and help establish, develop, monitor, and manage the client service architecture that allows us to deliver this growing suite of Transaction Banking Services.
• Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients. Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them.
• Work with internal teams, strategic partners and clients to manage a range of queries related to payments, accounts, account management, client on-boarding, client issue resolution, payment repairs, firm/customer funding flows and FX unwinds.

SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

BASIC QUALIFICATIONS

• Minimum 1 year of relevant experience
• Experience managing, growing and developing Client Service teams in Transaction Banking, Payment Processing or FX Middle Office
• Strong Interpersonal skills and Leadership skills
• Proficient in direction and oversight of functions with a focus on client support and risk management
• Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management
• Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
• Excellent communication skills (written and verbal)

PREFERRED QUALIFICATIONS

• Ability to effectively manage Global Stakeholders
• Candidate must be proactive, enthusiastic and team oriented
• Ability to remain composed under pressure
• Ability to prioritize and make decisions in a fast-paced environmentAccuracy and attention to detail
• Strong technical knowledge of domestic and cross-border payment instruments
• Strong written and verbal communication skills
• Adapt to new changes and new challenges
• Well-developed organizational skills

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

Job Info

• Job Identification 159718
• Job Category Analyst
• Posting Date 01/19/2026, 09:41 AM

Healthcare & Medical Services

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Learn More