Trading Operations Executive

QCP Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading digital asset partner in Singapore is seeking a Middle Office role focused on payment processing and client service. The candidate should have 1-4 years of relevant experience, with strong attention to detail and communication skills. This position offers a flexible working environment and the opportunity to contribute to operational improvements.

Benefits

Flexible working arrangement

High level of autonomy

Casual work environment

Qualifications

• 1-4 years of experience in a Middle Office, Client Services, or Cash Settlements role.
• Excellent written and verbal communication skills.
• Results-oriented with strong attention to detail.

Responsibilities

• Input payment instructions and verify payment amounts.
• Ensure execution of the end-to-end payment process.
• Deliver high-quality client service support.
• Support process enhancements and streamline workflows.
• Identify potential operational risks.

Skills

Attention to detail

Client service skills

Collaborative mindset

Communication skills

Ability to work under tight deadlines

Education

Bachelor’s degree in Finance or Business

Job description

QCP is Asia's leading digital asset partner, empowering clients to seamlessly integrate digital assets into their portfolios.

We offer a comprehensive range of solutions - from spot on/off ramping and fixed income strategies to vanilla options and bespoke exotics.

Driven by the vision to be the most trusted partner in digital asset markets, we provide innovative solutions that make digital assets a core component of every portfolio, balance sheet, and treasury.

Since our founding in 2017, we have witnessed the potential of digital assets to transform financial markets and the world at large. We exist at the centre of change, successfully navigating three market cycles and bridging institutional and crypto ecosystems.

We work to build trusted partnerships, putting client success and care at the heart of everything that we do.

Responsibilities

• Input payment instructions (Fiat and Digital Assets) raised by the trading desk; verify payment amounts and counterparty wallet information with accuracy and diligence.
• Ensure smooth execution of the end-to-end payment process, including fund releases to counterparties, with strict adherence to internal controls and due diligence procedures.
• Deliver high-quality client service support, escalating and directing inquiries to the appropriate departments when necessary.
• Contribute to improving client experience by supporting process enhancements, assisting with automation efforts, and helping to streamline workflows for greater efficiency.
• Support the team in identifying potential operational risks and ensuring controls are followed.
• Support the Team Lead in carrying out their responsibilities and assist in ad-hoc tasks as required.

• 1-4 years of experience in a Middle Office, Client Services, or Cash Settlements role within financial services.
• Bachelor’s degree in Finance, Business, or a related field; equivalent banking industry experience will also be considered.
• Results-oriented with strong attention to detail and accuracy.
• Excellent written and verbal communication skills, with the ability to present information clearly and concisely.
• Good interpersonal skills and a collaborative mindset, with the ability to work effectively within a team environment.
• Proven ability to work under tight deadlines with minimal supervision.
• Flexibility to work rotating shifts, including nights, weekends, and public holidays.
• Shift Schedule:
  Shift 1: Morning (8:00 AM – 4:00 PM SGT)
  Shift 2: Evening (4:00 PM – 12:00 AM SGT)
  Shift 3: Night (12:00 AM – 8:00 AM SGT)

Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!