TikTok LIVE - Agency Governance Strategy Operations

TIKTOK PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking a professional in governance operations for their live streaming platform. The role involves analyzing relationships among platforms, broadcasters, and guilds, and developing policies to enhance operations. Candidates should have a Bachelor’s degree and significant experience in strategy execution within the live streaming ecosystem. Strong problem-solving and communication skills are essential. This position is based in Singapore with a focus on creating sustainable ecosystems for broadcasters.

Qualifications

• Minimum of 4 years of professional experience in strategy or governance operations within a live streaming platform.
• At least 3 years of experience in the live streaming ecosystem and guild operations.
• Implementation of at least 1 end-to-end governance or operational improvement project.

Responsibilities

• Conduct comprehensive analysis of relationships among platforms, broadcasters, and guilds.
• Develop and implement policies for broadcasters to join or leave guilds.
• Design effective governance rules for the tripartite relationship.

Skills

Problem-solving

Strategic planning

Strong communication

Information processing

Education

Bachelor’s degree in Business, Economics, Data Analytics, Risk Management, or related field

Job description

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Team Introduction: PTE‑User Service and Experience Team

Responsible for formulating service strategy for TCN, creator and users, including service SOP, scale operation manual, training materials, penalty experience improvement, etc., to ensure that the agent team can execute and achieve the target. And also the operation of customer service tools, human resource allocation and cost optimization, to create more value through less cost.

• Conduct comprehensive analysis on the tripartite relationship among international live streaming platforms, broadcasters, and guilds.
• Develop and implement policies for broadcasters to join or leave guilds, including drafting relevant agreements.
• Enhance satisfaction with platform regulations, ensuring a positive and sustainable ecosystem for broadcasters.
• Identify and address business challenges from a holistic perspective involving platforms, broadcasters, and guilds.
• Design effective governance rules for the tripartite relationship, facilitating the success of business projects.
• Develop and monitor key performance indicators, such as broadcaster attrition rates and reasons for leaving.
• Measure and evaluate guild service capabilities toward broadcasters, using collected performance data.
• Assess the impact of governance rules on the ecosystem and motivate guilds to improve service quality.

Qualifications

Minimum Qualifications:

• Bachelor’s degree or higher in Business, Economics, Data Analytics, Risk Management, or a related quantitative discipline.
• At least 4 years of professional experience in strategy or governance operations within a live streaming platform.
• At least 3 years of professional experience in the live streaming ecosystem and guild operations, with implementation of at least 1 end‑to‑end governance or operational improvement project with measurable impact.
• Proven skills in problem‑solving, strategic planning, and implementing solutions that positively influence business outcomes.
• Strong communication and information processing skills, combined with robust coordination abilities to drive strategy execution.

Preferred Qualifications:

• Strong logical thinking, deep understanding of the Live industry, and results‑oriented approach.
• Ability to work independently and deliver results.