Terminal Operations and Support Executive / Assistant Manager

SMARTE CARTE SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading airport services company is seeking an Operations Support professional to manage various tasks including the review and implementation of Standard Operating Procedures (SOPs), coordinate operations projects, and conduct staff training. Candidates should possess a degree, strong communication skills, and the ability to adapt to change. Proficiency in MS Office is required, and candidates must be capable of obtaining an Airport Pass (Airside). This position offers a dynamic environment with various responsibilities across operational support and project management.

Qualifications

• Strong IT knowledge and media production experience is an added advantage.
• Self-motivated and able to work well in a team.
• Able to obtain an Airport Pass (Airside).

Responsibilities

• Assist in reviewing and implementing Standard Operating Procedures (SOPs).
• Coordinate operational rollouts and supervise service expansions.
• Compile and analyse operational performance data and prepare KPI reports.
• Lead operations projects and conduct onboarding training programs.

Skills

Problem-solving skills

Communication skills

Teamwork

IT knowledge

Adaptability

Education

Degree from a recognized university

Tools

MS Office suite

Job description

Core Responsibilities

Operation Support

• Assist in the review, update, and implementation of Standard Operating Procedures (SOPs).
• Coordinate ground operations for new operational rollouts and SOP implementations, liaising with internal and external stakeholders to ensure timely progress in accordance with project timelines.
• Apply for, renew, and monitor the status of Light Transport Machines (LTM) licences.
• Manage porter services, including daily operations, sales reconciliation, process improvement, and service expansion initiatives.
• Support BizSAFE renewal processes, including coordination, documentation, and regulatory compliance.
• Support and assume Duty Manager responsibilities to oversee Smarte Carte’s operations across all terminals when required.
• Perform Terminal Management Centre (TMC) duties when required.

Operation Performance Analysis and Reporting

• Assist in the coordination and tracking of operational matters and projects, including those assigned to other Terminal Managers.
• Support in managing operational costs and driving cost-efficient processes.Assist to ensure operational standards and Key Performance Indicators (KPIs) for Trolley Management, Taxi Management, and other airport services are consistently met in accordance with company standards.
• Support operational readiness and business continuity administration when required.
• Compile, analyse, and interpret operational performance data, proposing practical and implementable improvements.
• Prepare and consolidate monthly performance and KPI reports for submission to clients.

Ops Project Management

• Lead assigned operations projects end-to-end, including ground implementation, performance monitoring, continuous improvement, and stakeholder management.
• Build rapport and establish effective working relationships with clients and key stakeholders.

Training Support

• Conduct onboarding programmes, on-the-job training, and development of operations staff.
• Reviewing and enhancing training syllabi to ensure ongoing relevance, effectiveness, and compliance.

Periodic Duties

• Attend weekly / monthly meeting with client(s).
• Participate and support ad-hoc projects as assigned.
• Support day-to-day operations when required.
• Any other duties as assigned.

Job Specifications (Qualifications/Experiences)

• Degree from a recognized university is preferred.
• Strong IT knowledge and media production experience is an added advantage.
• Good written and verbal communication skills.
• Resourceful and process good problem-solving skills.
• Self-motivated and able to work well in a team.
• Adaptable to change and a good team player.
• Good PC skills, especially in MS Office suite.
• Able to obtain an Airport Pass (Airside).