Partner Operations Manager

Tencent International Service Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global technology company is seeking a results-driven Partner Operations Manager based in Singapore. The role focuses on driving operational execution for the local partner ecosystem in Singapore and Malaysia. Candidates should have a Bachelor's degree, at least 3 years of experience in partner operations, and fluency in English and Chinese Mandarin. This position offers a unique opportunity to engage with cross-functional teams and influence global channel strategies.

Qualifications

• Minimum 3 years of experience in partner operations, ecosystem management, or channel enablement roles.
• Proven track record in executing channel governance processes and managing sales operations workflows.
• Experience with cloud certifications from major vendors such as Tencent Cloud, AWS, Azure, GCP.

Responsibilities

• Own the end-to-end channel operations for Singapore and Malaysia.
• Engage in frontline partner projects and provide day-to-day enablement support.
• Identify operational bottlenecks and drive standardized process improvements.
• Conduct regular business performance analysis across the partner ecosystem.
• Support global channel programs with local insights.
• Act as the Singapore POC for cross-functional channel enablement discussions.

Skills

Channel expertise

Operational execution capability

Stakeholder management

Analytical mindset

Strong communication skills

Fluency in English and Chinese Mandarin

Education

Bachelor's degree or above in marketing or equivalents

Job description

Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

Tencent Cloud is seeking a results-driven and detail-oriented Partner Operations Manager based in Singapore to support the growth and success of our local partner ecosystem. This role will be responsible for driving the operational execution of our partner strategy in Singapore and Malaysia, ensuring alignment with Tencent Cloud’s global channel framework while adapting to the nuances of the local market. The ideal candidate brings a strong blend of channel expertise, operational execution capability, and stakeholder management, with experience navigating complex cross-border partner ecosystems in the cloud or ICT industry.

Responsibilities

• Own the end-to-end channel operations for Singapore and Malaysia markets, working closely with HQ channel teams to localize and implement policies around incentives, deal governance, sales workflows, and partner compliance.
• Deeply engage in frontline partner projects by understanding their operational, business, and compliance needs; deliver day-to-day enablement support including sales process guidance, policy clarification, risk control, and resource coordination.
• Identify operational bottlenecks and common partner challenges; drive standardized process improvements and system automation to streamline workflows and improve partner experience.
• Conduct regular business performance analysis across the partner ecosystem, monitoring key metrics such as partner revenue contribution, health, productivity, and incentive ROI.
• Support broader global channel programs by contributing local insights and participating in the iteration of Tencent Cloud’s international partner operations frameworks.
• Act as the Singapore POC for cross-functional channel enablement discussions, bridging sales, marketing, finance, legal, and product teams to ensure smooth operations.

Who We Look For

• Bachelor’s degree or above in marketing or its equivalents.
• Minimum 3 years of experience in partner operations, ecosystem management, or channel enablement roles within the cloud or ICT industry.
• Proven track record in executing channel governance processes, designing or implementing partner incentive frameworks, and managing sales operations workflows.
• Strong analytical mindset with the ability to translate data into actionable insights and business recommendations.
• Excellent communication and stakeholder management skills with a proactive and independent working style.
• Strong fluency in both English and Chinese Mandarin to effectively collaborate with global teams and partners.
• Candidates with partner-facing experience or cloud certifications from major vendors (Tencent Cloud, AWS, Azure, GCP, etc.) will be given priority.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.