Temporary Staff, Knowledge Management Team (Workplace Development)

Ministry of Digital Development and Information; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A government agency in Singapore seeks a dedicated professional to support digital transformation efforts. The role includes leading automation tool evaluations, configuring workflows, and conducting system testing to ensure user acceptance. The ideal candidate will possess strong analytical skills, experience in project coordination, and the ability to communicate effectively with stakeholders. This position requires a results-oriented mindset to drive measurable outcomes in digital initiatives.

Qualifications

• Strong analytical and problem-solving skills with attention to detail.
• Proven ability to work independently and in teams to deliver results.
• Experience in stakeholder management and change facilitation.
• Ability to communicate effectively with business and technical stakeholders.
• Results-oriented mindset focusing on measurable outcomes.

Responsibilities

• Lead evaluation for automation tools and AI solutions.
• Configure and test automation workflows using digital solutions.
• Conduct system testing to ensure reliability and user acceptance.
• Facilitate usability testing and gather stakeholder feedback.
• Support change management for smooth transition to digital processes.

Skills

Project coordination

Business process improvement

Digital tools (automation and GenAI)

Data analysis

Process documentation

Job description

What the role is:

Provide dedicated support for the division’s digital transformation efforts, ensuring successful implementation of automation and AI-enhanced processes.

What you will be working on:

1. Digital Initiative Support – Lead proof‑of‑concept evaluation for automation tools and AI solutions that align with KM’s strategic initiatives. Coordinate validation testing to ensure solutions deliver measurable efficiency improvements before deployment. Support implementation of digital solutions to reduce manual processing and improve operational efficiency.
2. Process Automation and Enhancement – Configure and test automation workflows using GovTech digital solutions. Support enhancement of AI‑assisted record management capabilities. Coordinate implementation of digital knowledge management solutions.
3. Quality Assurance – Conduct system testing across digital transformation initiatives to ensure reliability and user acceptance. Document processes and develop user guides for sustainable adoption. Monitor project progress and provide regular updates to management.
4. Stakeholder Coordination – Facilitate usability testing and gather stakeholder feedback. Support change management activities for smooth transition to digital processes.

What we are looking for:

• Experience:
  • Project coordination and business process improvement.
  • Digital tools such as automation tools and GenAI tools.
  • Data analysis and process documentation.
• Attributes:
  • Strong analytical and problem‑solving skills with attention to detail.
  • Proven ability to work independently and as part of a team to deliver results.
  • Experience in stakeholder management and change facilitation.
  • Ability to communicate effectively with both business and technical stakeholders.
  • Results‑oriented mindset with focus on delivering measurable outcomes.

About Ministry of Digital Development and Information

The Ministry of Digital Development and Information (MDDI) drives Singapore’s digital development in four key domains — the economy, government, security, and society. MDDI oversees the development of the infocomm technology, cybersecurity, and media sectors; the Government’s digitalisation initiatives; and the national library, national archives, and public libraries. The Ministry is also responsible for effective public communications, and the Government’s information and public communication policies.

Please note that only shortlisted candidates would be notified. For more information on careers in MDDI, please access the link (https://www.mddi.gov.sg/join-us/careers/life-at-mddi/). For more information on our job vacancies, please access Careers@Gov (https://www.careers.gov.sg/) and search for “MDDI” in the Search bar.