Temp contract staff for Library User Services and Spaces (USS)

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A staffing service provider based in Singapore is seeking a Service Desk Coordinator for a one-year contract. Responsibilities include providing service desk support, maintaining library collections, and training student assistants. The ideal candidate should have at least 3 years of customer service experience and a relevant degree. A focus on service excellence and strong communication skills are essential for this role, which requires both independent and collaborative work.

Qualifications

• Minimum of 3 years work experience in customer service-related industry.
• Experience in operations, customer service in academic libraries.
• Familiarity with library management systems.

Responsibilities

• Provide high-quality Service Desk duties.
• Supervise collection maintenance activities.
• Train and lead Student Assistants.

Skills

Customer service experience

Communication skills

Organized

Detail-oriented

Proficient in MS Office

Education

Bachelor’s degree or diploma

Tools

Library Management System

Job description

Job Scope:

• Provide efficient and high-quality Service Desk duties that align with the company's Library’s service excellence standards including After Office Hours (AOH) services during designated weekday evening and weekend opening hours.
• Perform and supervise collection maintenance activities for optimal resources accessibility.
• Operate the Alma Library Management System efficiently and effectively.
• Analyse current library processes and identify opportunities for improvement.
• Train, guide and lead a pool of Student Assistants on delivering library operational tasks and procedures.
• Monitor and provide timely feedback on user spaces in the libraries in terms of cleanliness and condition.
• Troubleshoot and maintain library equipment.
• Contribute to service or space transformation initiatives or projects.
• Perform administrative tasks which includes (but not limited to) rostering of staff and Student Assistants, budget tracking, and procurement.
• Provide relevant data and reports from the library system to facilitate decision-making by the management.
• Support workplace safety by assisting in safety-related tasks.
• Any other tasks as assigned by the reporting officer.

Expectations:

• A bachelor’s degree or diploma (in any field).
• Minimum of 3 years work experience in customer service-related industry.
• Proficient in MS Office Word, Excel and Powerpoint.
• Experience in operations, customer service or communications role in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Experience in developing communication plans or stakeholder management in education industry.
• Service-oriented mindset with focus on customer service.
• Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
• Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
• Able to work independently and collaboratively in a team.
• Able to adapt and thrive in rapidly changing, complex and ambiguous environment.
• Familiarity with library management systems and some knowledge in data analysis will be added advantage.
• Experience in Project Management will be added advantage.

Working hours:

Mondays to Thursdays: 8.30 am to 5.45 pm

Friday: 8.30 am to 5.15pm

Deliver after-office-hours (AOH) services during weekday and weekend opening hours:

1. Weekdays (estimated once a week)

Monday to Thursday : 2.45pm – 9.45pm

Friday: : 3.30 – 9.45pm

2. Saturday (estimated once a month)

Working hours: 8.15am – 5.15pm

• There are AOH service on Sundays from 9.15am – 4.30pm, at pre- and during examination period, of which Library colleagues would be informed in advance on the duty roster.

Contract Period: 1 year

Location: Nanyang Avenue

EA License No.: 96C4864 (Shanice Lim Xin Ni)
Reg. No.: R22110485