Telesales Representative (Base + Uncapped Incentives!)

Kpay Merchant Service (Singapore) Pte. Ltd.; Singapore; On-site; SGD 42,000 - 55,000; Full time

Job summary

A leading fintech company is seeking a Telesales Representative to support growth in the Singapore market. The role involves engaging prospective merchants, qualifying leads, and scheduling appointments for the field sales team. Candidates should have a degree in Business or Marketing and 1-3 years of experience in tele-sales or lead qualification, ideally in fintech. Strong verbal communication skills and familiarity with CRM tools are essential for success in this position.

Qualifications

• 1-3 years of experience in tele-sales, inside sales, or lead qualification (preferably in payments, fintech, B2B services sales).
• Familiarity with CRM tools and lead management workflows.
• Passionate about sales development and future growth in account or field sales roles.

Responsibilities

• Conduct outbound calls and follow-up with leads generated by the field sales team.
• Qualify prospect interest and business fit before passing opportunities to field sales representatives.
• Schedule and confirm appointments for the field sales team.

Skills

Strong verbal communication skills

Lead qualification

Sales development

Education

Degree/Diploma in Business, Marketing, or a related discipline

Tools

Salesforce

HubSpot

Job description

KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions. Serving over 72,000 merchants across Hong Kong, Singapore, Japan and Australia, KPay is unleashing merchants' growth potential by building a one-stop platform for financial management, business operations and digital transformation. KPay secures a record USD55 million in 2024, marking the largest series A fundraise globally in the payments sector of the year.

We are seeking a motivated and results‑driven Telesales Representative / Sales Development Representative (SDR) to support our continued growth in the Singapore market. As a SDR, you will play a critical role in engaging with prospective merchants interested in our payment terminal and merchant service solutions.

This is an inside sales role. You will work closely with the field sales team, following up on leads from canvassing activities and digital channels. Your main objective is to qualify leads, schedule appointments for the field sales team and ensure a smooth handover which contributes to successful conversions.

Key Responsibilities

• Conduct outbound calls and follow‑up with leads generated by field sales team, marketing campaigns and other lead sources.

• Qualify prospect interest, business fit, and readiness before passing nurtured and qualified opportunities to field sales representatives for conversion.

• Schedule and confirm appointments for the field sales team, ensuring all necessary details and context are logged into the CRM.

• Update and maintain accurate records of interactions, notes and lead statuses in the CRM system.

• Collaborate closely with the BD managers and Head of Sales to track appointment outcomes and conversion performance.

• Deliver persuasive, professional sales pitches while managing any concerns, pain‑points and initial objections to maximize lead quality and engagement.

• Provide regular feedback to the RevOps & Strategy team and the field sales team on lead quality, messaging improvement, and opportunities for workflow/information flow improvement.

Qualifications

• Degree/Diploma in Business, Marketing, or a related discipline

• 1‑3 years of experience in tele‑sales, inside sales, or lead qualification (preferably in payments, fintech, B2B services sales)

• Strong verbal communication skills

• Familiarity with CRM tools (Salesforce, HubSpot, Wati, etc.) and lead management workflows

• Passionate about sales development, learning, and growing into account or field sales roles in future