Telephone Operator

WYNDHAM SINGAPORE HOTEL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a Telephone Operator to manage guest inquiries and ensure efficient call handling. The ideal candidate will have strong communication abilities and relevant experience in a hotel environment. Responsibilities include transferring calls and processing guest requests. This role is crucial for ensuring excellent customer service.

Qualifications

• Experience handling internal and external guest inquiries.
• Familiarity with fire and emergency procedures.
• Experience in a hotel as a Telephone Operator.

Responsibilities

• Handle internal & external guest inquiries over the phone.
• Ensure calls are transferred to the correct parties.
• Efficiently transfer calls using the switchboard.

Skills

Strong communication and customer service orientation

Problem-solving skills

Job description

Handle internal & external guest enquiries over the phone tactfully and in a courteous way

Ensure calls are transferred to the correct parties

Responsible for efficient transferring of internal and external calls using the switchboard

Familiar with fire and emergency procedures

Communicate requirements by internal or external stakeholders to the correct department

Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding & others

Requirements

Strong communication and customer service oriented

Problem-solving skills and ability to handle challenging situations

Relevant experience as a Telephone Operator in hotel