Technical Support Specialist

Venture Smarter; Remote; SGD 60,000 - 80,000; Full time

Job summary

A dynamic consultancy firm is seeking a Technical Support Specialist to provide exceptional support and enhance the customer experience remotely. Responsibilities include troubleshooting technical issues, guiding clients through installations, and maintaining support logs. The ideal candidate will have proven experience in technical support, strong problem-solving skills, and excellent communication abilities. This role offers a flexible work-from-home setup and opportunities for career growth, with a competitive monthly salary range of $4,000 to $5,000 based on experience.

Benefits

Competitive monthly salary

Flexible work-from-home setup

Health and wellness benefits

Opportunities for career growth

Qualifications

• Proven experience in technical support or IT-related roles.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Experience with remote work tools and customer service platforms.
• Ability to work independently and manage time effectively.

Responsibilities

• Provide support for technical inquiries via phone, email, and live chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Guide clients through system installations, configurations, and updates.
• Maintain detailed logs of support requests and solutions provided.
• Collaborate with the development and IT teams to improve system performance.

Skills

Technical support experience

Troubleshooting skills

Excellent communication skills

Remote work tools experience

Job description

Venture Smarter was founded by experts in law, finance, and strategy who saw a need for a more holistic approach to business consultancy. United by core values of innovation, integrity, and impact, we offer a 360-degree suite of solutions tailored to each client's needs. Over the years, we've successfully guided businesses through growth, market transitions, and legal complexities. As we look to the future, we're excited to continue being the catalyst that propels businesses to new heights. Join us in venturing smarter. Our mission is to be the driving force behind your business success. We offer specialized consultancy services that address your legal and business challenges, propelling you towards a future of limitless opportunities. By integrating innovation, integrity, and impact into our approach, we create tailored solutions that not only solve immediate issues but also position you for long-term growth. We're not just consultants; we're your partners in navigating the complex landscape of business evolution.

The Role

Company: Venture Smarter

Location: Remote

Salary: $4,000 - $5,000 per month (based on experience)

Job Description:

Venture Smarter is seeking a Technical Support Specialist to join our growing team. In this role, you'll be responsible for providing exceptional technical support to both our clients and internal teams. As a remote position, you'll have the flexibility to work from the comfort of your home while helping to solve technical issues, troubleshoot systems, and provide solutions to enhance the customer experience.

Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates.

Key Responsibilities

• Provide support for technical inquiries via phone, email, and live chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Guide clients through system installations, configurations, and updates.
• Maintain detailed logs of support requests and solutions provided.
• Collaborate with the development and IT teams to improve system performance and support protocols.
• Stay up-to-date with industry trends and new technologies to enhance customer service.

Benefits

• Competitive monthly salary.
• Flexible work-from-home setup.
• Health and wellness benefits.
• Opportunities for career growth and development.

Requirements

• Proven experience in technical support or IT-related roles.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Experience with remote work tools and customer service platforms.
• Ability to work independently and manage time effectively.