Technical Support Manager/Director

Growatt New Energy; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading renewable energy company in Singapore is seeking an India Technical Support Manager/Director to oversee the planning and operation of the service network in the India region. The successful candidate will manage the after-sales team, enhance service efficiency, and ensure customer satisfaction. A Bachelor's degree in a relevant field is required along with significant management experience. This role offers an opportunity to lead initiatives in service improvement and inventory management.

Qualifications

• Bachelor’s degree or higher in Electrical Engineering, Energy and Power Engineering, Automation, or related fields.
• Experience in team management with a focus on talent development and performance improvement.
• Management experience in after-sales teams, driving strategy implementation.

Responsibilities

• Responsible for overall planning and operation of the service network in the India region.
• Oversee recruitment, training, and evaluation of the after-sales team.
• Coordinate resources across departments to handle major customer complaints.
• Manage regional service risks and optimize inventory management strategies.
• Complete other after-sales-related tasks assigned by headquarters.

Skills

Team Management

Risk Management

Inventory Management

Cross-Department Collaboration

Execution Skills

Education

Bachelor’s degree in Electrical Engineering or related fields

Job description

Job Responsibilities (India Technical Support Manager/Director)

• Service Network Planning & Operation: Responsible for the overall planning, layout, and operation of the service network in the India region. Develop regional service strategies (including response time, coverage radius, and spare parts storage network) to ensure full service coverage without blind spots.
• Team Management & Standardization: Oversee the recruitment, training, and evaluation of the after-sales team in India (including technical engineers, call center agents, repair technicians, warehouse administrators, finance personnel, etc.). Establish and implement standardized service processes to improve service efficiency and customer satisfaction while controlling service costs.
• Cross-Department Collaboration & Complaint Handling: Efficiently coordinate resources across departments and lead the diagnosis and resolution of major customer complaints (e.g., batch failures, significant customer losses) to achieve closed-loop problem management.
• Risk & Inventory Management: Manage regional service risks and optimize inventory management strategies to reduce business losses.
• Other Tasks: Efficiently complete other after-sales-related tasks assigned by the Shenzhen headquarters.

Qualifications

• Education & Major: Bachelor’s degree or higher, preferably in Electrical Engineering, Energy and Power Engineering, Automation, or related fields.
• Management Skills: Possess team management experience, excel in talent development and performance improvement, and effectively coordinate headquarters resources with local needs to drive goal achievement.
• Team Leadership: Have management experience in after-sales teams, with a focus on talent development and performance enhancement.
• Strong Execution Skills: Results-oriented, capable of effectively driving strategy implementation and ensuring goal attainment.