Technical Support Executive (Entry Level | Fintech)

Kpay Merchant Service (Singapore) Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A payment service provider in Singapore seeks a motivated individual for an entry-level technical support role. Ideal for fresh graduates, this position involves handling merchant inquiries, configuring payment terminals, and providing training. No prior experience is necessary, and full training will be given. Candidates should be detail-oriented and proficient in Microsoft Office, particularly Excel, with effective communication skills. Onsite support may also be needed as required.

Qualifications

• Fresh graduates are encouraged to apply.
• No prior work experience required.

Responsibilities

• Handle merchant enquiries via phone and email.
• Manage inbound and outbound calls.
• Provide administrative and technical support to teams.
• Install and configure payment terminals.
• Conduct training sessions for merchants.
• Assist with delivery and setup of POS terminals.

Skills

Customer service skills

Detail-oriented

Communication skills

Proficiency in Microsoft Office

Job description

We are looking for a motivated individual to join our technical support team. This is an entry-level position suitable for fresh graduates or those with no prior work experience, and full training will be provided. You will work closely with merchants to ensure their payment systems are set up correctly and running smoothly.

Responsibilities

• Handle merchant enquiries via phone and email in a professional and timely manner.
• Manage inbound and outbound calls, and assist with merchant application processing.
• Provide administrative and technical support to the Business Development / Sales team.
• Install and configure payment terminals for new merchants.
• Conduct training sessions for merchants on the use of payment terminals.
• Assist with delivery and setup of POS terminals when required.
• Perform other ad hoc duties to support daily operations.

Requirements

• Fresh graduates are welcome; no prior experience is required.
• Experience in customer service or operations in payments or banking is an advantage, but not essential.
• Detail‑oriented, customer‑focused, with good communication skills.
• Proficient in Microsoft Office, especially Excel.
• Willing to travel for onsite support, including delivery and installation of POS terminals.