Technical Support Engineer - Singapore

Navarino; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking technology company as a Technical Support Engineer, where your expertise will enhance customer satisfaction and loyalty. In this dynamic role, you will provide top-notch after-sales support, focusing on network and system issues while ensuring the smooth operation of innovative products. With a strong emphasis on teamwork and professional growth, this position offers a supportive environment that values your contributions. Enjoy excellent working conditions and a generous bonus structure, all while being part of a company recognized as a 'Great Place to Work' for three consecutive years. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Attractive financial package

Generous yearly bonus

Excellent work-life balance

Personal development opportunities

Certified Great Place to Work

Qualifications

• Bachelor's degree in Computer Engineering or related field required.
• Red Hat certification or equivalent is essential.

Responsibilities

• Provide technical support for network and system-related issues.
• Monitor the smooth operation of products and services.

Skills

Linux System Engineering

TCP/IP Networking

Firewall Management

Customer Support

Shell Scripting (Bash/Python)

VOIP and Asterisk

Relational Databases (PostgreSQL)

Virtualization Technologies

Monitoring Systems (Zabbix)

Education

Bachelor's Degree in Computer Engineering

Red Hat Certified System Administrator (RHCSA)

Tools

Zabbix

PostgreSQL

Job description

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for enthusiastic and creative technical support engineer to be part of our growing team. You will be a member of our After Sales Support team that provides five-star customer service and promotes this idea throughout the organization. The goal is to increase customer satisfaction, loyalty, retention and meet their expectations. Your main focus area will be to provide technical service-related after sales support to the customers for all our products and services, mainly in network and system related issues. You will also be responsible for monitoring the smooth operation of our products.

Minimum Requirements:

• Four-year degree in Computer Engineering, Telecommunications or equivalent
• Red Hat Certified System Administrator (RHCSA) or similar certificate (LFCS)
• Experience as a Linux System Engineer
• Solid knowledge of OSI Layer, TCP/IP networking, and firewall
• Fluent in English
• Fulfilled military obligations

Great to have:

• At least one-year working experience at customer support
• Experience with VOIP and asterisk
• Shell scripting bash and/or python
• Experience with relational databases (PostgreSQL)
• Experience in Virtualization and Cluster technologies
• Experience in monitoring systems (Zabbix)

Benefits:

• An attractive financial package
• A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
• Excellent working conditions with a good work-life balance
• Personal development and training opportunities to build your professional growth, skills, and knowledge
• A working environment certified as a “Great Place to Work” for three years in a row (2022, 2023 & 2024)