Technical Support Engineer - Audio Systems & Training

Talent Trader Group; Singapore; On-site; SGD 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to enhance customer satisfaction through exceptional service. In this role, you will be the first point of contact for technical inquiries, providing solutions and support to customers while collaborating with sales and marketing teams to identify needs for product improvements. Your expertise in audio engineering and hands-on experience with loudspeaker systems and digital mixing consoles will be invaluable as you conduct training sessions and ensure quality assurance for new software releases. This position offers a dynamic environment where your contributions will directly impact customer experiences and product success.

Qualifications

• 4+ years of experience in Loudspeaker System and Digital Mixing Console.
• Excellent customer service skills and technical support abilities.

Responsibilities

• Provide technical support and troubleshoot issues via phone, email, or chat.
• Conduct product training for customers and internal teams.

Skills

Technical Support

Customer Service

Troubleshooting

Product Training

Education

Diploma in Audio Engineering

Tools

Loudspeaker System

Digital Mixing Console

Job description

An established industry player is seeking a dedicated Technical Support Specialist to enhance customer satisfaction through exceptional service. In this role, you will be the first point of contact for technical inquiries, providing solutions and support to customers while collaborating with sales and marketing teams to identify needs for product improvements. Your expertise in audio engineering and hands-on experience with loudspeaker systems and digital mixing consoles will be invaluable as you conduct training sessions and ensure quality assurance for new software releases. This position offers a dynamic environment where your contributions will directly impact customer experiences and product success.