Technical Supervisor (Water Dispensers)

FIELD CATERING & SUPPLIES PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technical service company in Singapore seeks a Technical Supervisor to oversee water dispenser servicing operations. The role involves managing a team, handling inventory, ensuring safety compliance, conducting training, and drafting SOPs. Ideal candidates will have 2-3 years of relevant experience and a diploma in engineering. Strong leadership and troubleshooting skills are essential for maintaining high productivity and customer satisfaction.

Qualifications

• Minimum 2-3 years’ experience in a relevant field.
• Hands-on experience in installation and maintenance of water dispensers.
• Ability to draft clear SOPs and training materials.

Responsibilities

• Oversee operations of the water dispenser servicing department.
• Manage spare parts inventory and training for technicians.
• Develop and review Standard Operating Procedures (SOPs).

Skills

Supervising technical service teams

Troubleshooting mechanical and electrical faults

Strong leadership and communication

Inventory control

Safety-oriented approach

Education

Diploma in Electrical or Mechanical Engineering

Tools

Microsoft Office

Job description

The Technical Supervisor will oversee the operations of the water dispenser servicing and maintenance department. This role involves setting up and managing the service workshop, supervising a team of indoor and field technicians, managing spare parts inventory, conducting training sessions, and drafting comprehensive servicing and maintenance Standard Operating Procedures (SOPs). The supervisor ensures all service activities comply with quality and safety standards to maintain operational excellence and customer satisfaction.

• Setup & Manage Service Workshop - Establish and organize a fully functional service workshop, including layout planning, tools, equipment procurement, and ensuring a safe working environment.
• Team Supervision & Leadership - Lead, supervise, and coordinate a team of service technicians, assigning daily tasks, monitoring performance, and supporting skill development to maintain high productivity and quality standards.
• Spare Parts Inventory Management - Oversee the inventory of spare parts to ensure availability, proper storage, tracking, and timely replenishment to avoid service delays.
• Training & Development - Plan and conduct regular technical training and refresher courses for technicians to keep the team updated on the latest maintenance techniques, safety procedures, and equipment handling.
• Drafting SOPs - Develop, review, and continuously improve Standard Operating Procedures (SOPs) related to servicing, preventive maintenance, troubleshooting, and repair for water dispensers.
• Quality & Safety Compliance - Ensure all activities comply with industry safety standards and internal quality policies; conduct periodic audits and implement corrective actions as needed.
• Reporting & Documentation - Maintain accurate records of service activities, inventory usage, training sessions, and performance metrics; prepare regular reports for management review.
• Customer Support Oversight - Work closely with the customer service team to address feedbacks, faulty dispensers, ensure timely resolution of technical issues, and maintain high levels of customer satisfaction.
• Work Environment - The role requires working in a service workshop environment with occasional visits to field service locations. Safety gear and adherence to health and safety protocols are mandatory.

Requirements

• Minimum 2-3 years’ experience.
• Possess at least a diploma in Electrical or Mechanical Engineering, or related field.
• Proven experience in supervising a technical service team, preferably in water dispenser maintenance or similar appliance servicing.
• Hands-on experience in installation, servicing & maintenance of various types of drinking water dispensers, water coolers and water filtration systems. Including floor standing and table top POU (Point-of-Use) dispensers.
• Able to troubleshoot mechanical, electrical, refrigeration and common faults.
• Experience in workshop setup and inventory control.
• Ability to draft clear and concise SOPs and training materials.
• Excellent leadership, communication, and organizational skills.
• Proficient in using Microsoft office for record keeping and reporting.
• Safety-oriented with a good understanding of workplace safety standards (BizSafe).
• Ability to manage multiple tasks and work under pressure.
• 5.5 work days
• Class 3 Licence preferred