Technical Service Lead

Idemia; Singapore; On-site; SGD 90,000 - 110,000; Full time

Job summary

A global leader in identity technology is seeking a Senior Technical Expert to develop core technical platforms and support business processes. The ideal candidate will have a Bachelor's or Master's in Computer Science, proven experience in a senior technical or architecture role, and expertise in domains like Cloud and Security. This role involves defining technical standards, reviewing solution designs, and mitigating IT risks, all while collaborating closely with various teams.

Qualifications

• Proven experience in a senior technical or architecture role.
• Deep expertise in at least one IT domain (Cloud, Infrastructure, Networking, Security, Data, or Applications).
• Strong understanding of enterprise IT architecture and integration patterns.

Responsibilities

• Define and maintain technical standards, patterns, and policies across IT projects.
• Review and approve solution designs to ensure compliance with requirements.
• Identify, evaluate, and mitigate risks related to IT systems and projects.

Skills

Problem-solving

Stakeholder management

Communication

Education

Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field

Tools

Cloud technologies

Enterprise IT architecture

Governance frameworks

Job description

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting‑edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role develops the core technical platform, capabilities, and services that efficiently support business processes and data while optimizing cost in close collaboration with the solution or software architect.

Key Missions

• Act as the subject matter expert (SME) and final decision‑maker within the assigned technology domain (e.g., Cloud, Infrastructure, Security, Applications, Data).
• Define and maintain technical standards, patterns, and policies across IT projects.
• Review and approve solution designs to ensure compliance with security, scalability, and performance requirements.
• Provide technical governance throughout the solution lifecycle.
• Identify, evaluate, and mitigate risks related to IT systems and projects.
• Stay current with emerging technologies and assess their relevance to the organization.
• Collaborate with architects, engineers, and project managers to deliver fit‑for‑purpose solutions.
• Mentor and guide technical teams, providing training where necessary.
• Serve as the escalation point for major incidents, technical challenges, or disputes.
• Support audits and compliance reviews by providing authoritative technical input.

Profile & Other Information

Required Skills & Experience

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• Proven experience in a senior technical or architecture role (e.g., Solution Architect, Principal Engineer, Lead Developer).
• Deep expertise in at least one IT domain (Cloud, Infrastructure, Networking, Security, Data, or Applications).
• Strong understanding of enterprise IT architecture and integration patterns.
• Experience defining and implementing governance frameworks.
• Excellent problem‑solving and decision‑making abilities.
• Strong communication and stakeholder management skills.
• Knowledge of regulatory and compliance requirements (e.g., GDPR, ISO 27001, PCI‑DSS, NIST).