Technical Service Lead

CARDINAL HEALTH SINGAPORE 225 PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading medical device firm in Singapore is seeking a Technical Service Lead with over 8 years of experience in the medical device industry. The role involves providing customer support across the APAC region, managing vendor relationships, and ensuring compliance with relevant company policies. The ideal candidate will have strong training and technical support skills, along with a proficiency in MS Office applications. Knowledge of ISO standards is required. This position also entails mentoring and supporting a diverse team.

Qualifications

• Minimum 8 years' experience in the medical device industry required.
• Experience in servicing and training with proven revenue contribution.
• Knowledge of ISO 13485, 9001, and 19011 is essential.

Responsibilities

• Provide Customer Support for Star Asia and ANZ.
• Manage training delivery for Distributors and vendors.
• Ensure compliance with company policies.

Skills

Customer Support

Technical Support

Vendor Management

Training Development

ISO Standards Knowledge

Education

Bachelor's or Master's degree in Electronics / Electrical Technology

Tools

MS Office applications

Job description

The Technical Service Lead is responsible to build and lead theoperational and technical capabilities required to support continued growth of the APAC region whilst also supporting the EMEA region.

Job Responsibilities:

• Provide Customer Support for Star Asia and ANZ
• Provide Distributor Technical Support and APAC and EMEA
• 3rd Party S & R Vendor Management
• Complete all planned Technical, Quality and Compliance training within the defined deadlines
• Perform complaints investigation following established procedures as required
• Plan and implement training as a saleable option. Deliver both online and classroom curriculum to Distributors and 3rd Party Vendors
• Support the sales, the marketing, the logistics and the quality department with technical issues
• Maintain effective procedures, records, transactional data and prepare reports
• Ensure compliance with all relevant company policies by internal team, contract, and 3rd party resources
• Build key relationships with the country service & repair leadership and technical support teams to leverage our network of expertise across the region
• Build key relationships within the global technical support business unit teams to address issues and learn about important changes that will impact the portfolio and support requirements
• Manage IQ, PQ and CMP activities for NPI and qualifications
• Manage S & R project related activities
• Spare parts forecasting and inventory management
• May be required as an extended team member within the Global Service Operations & Commercial Councils as an SME on a project specific basis from time to time

EDUCATION/TRAINING AND/OR EXPERIENCE:

• Bachelor's or Masters’ degree in Electronics / Electrical Technology or related fields, or equivalent work experience required for the role
• At least 8 years’ experience within Medical device industry
• Experience in servicing, training and reporting contract opportunities
• Managed portfolio contributing to business revenue growth
• Experience working across APAC region. EMEA experience advantageous to the role
• Proficient in MS Office applications (Word, Excel, PowerPoint)
• Knowledge of ISO 13485, 9001, 19011