Technical Service Engineer

INFINERGY SYSTEMS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider in Singapore seeks a motivated professional for its Technical Service Delivery Team. The role involves assisting in IoT and Robot projects, providing technical configuration, and offering customer support. Candidates should have a good attitude towards problem-solving, be team players, and may include fresh graduates with no prior experience. A driving license and passion for technology are essential for this position.

Qualifications

• Passionate about evolving technologies like IoTs and Robots.
• Good customer service attitude.
• Positive attitude towards problem solving.
• Foundation in IT networking is an advantage.
• Class 3A/3 driving license or own transport.
• Fresh graduates are welcome.

Responsibilities

• Participate in project implementation and on-site surveys.
• Provide technical configuration and testing of IoT devices.
• Conduct basic end-user training.
• Offer technical maintenance and support for deployed systems.
• Ensure timely closure of support requests and feedback.

Skills

Problem solving

Customer service

Team player

Technical support

Job description

As part of the Technical Service Delivery Team, the role serves as a frontline service professional that involves;

• 1. Participates in project implementation in the supporting role. Such as performing on-site survey, requirements gathering and work as a proxy between the client and the participating project managers, consultants and software development team during the system life cycle.
• 2. Provides technical configuration, test and commissioning of Robots and IoTs devices.
• 3. Conducts basic and general end-user training.
• 4. Provide preventive maintenance and technical support to systems that are deployed as well as handling technical service request/feedback from clients.
• 5. Ensure that all requests/feedbacks received adhere to internal service SOP and each support tickets are closed on a timely manner.

Key Requirements

• Passionate in current and evolving technologies such as Internet of Things (IoTs) / Robots / Gadgets.
• Good customer service attitude.
• Good team player with a positive attitude towards problem solving.
• Good IT networking foundation shall be an advantage but not a mandatory skillset.
• Class 3A/3 driving license or possess own means of transport.
• Fresh graduate may apply (on the job training).