Tech Service & Customer Experience Coordinator

Re Source Partners Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Customer Service Coordinator to enhance customer satisfaction through effective support. Responsibilities include managing service requests, coordinating with engineers, and handling invoicing and inventory. The ideal candidate will possess 2 years of experience in administration, with a strong focus on customer service and proficiency in Microsoft Office and data management tools. This position offers a dynamic work environment with a 5-day work week.

Qualifications

• 2 years of experience in an administrative role, preferably within a retail environment.
• Genuine desire to help others and exceed their needs.
• Meticulous attention to detail.

Responsibilities

• Support the Customer Service team to deliver high-quality customer experience.
• Collaborate with Engineers to resolve customer issues.
• Handle invoicing processing and customer returns.

Skills

Customer service orientation

Proficiency in MS Excel

Intermediate experience with Microsoft Office

Strong relationship-building skills

Tools

SAP

Ariba

Job description

A leading technology firm in Singapore is seeking a Customer Service Coordinator to enhance customer satisfaction through effective support. Responsibilities include managing service requests, coordinating with engineers, and handling invoicing and inventory. The ideal candidate will possess 2 years of experience in administration, with a strong focus on customer service and proficiency in Microsoft Office and data management tools. This position offers a dynamic work environment with a 5-day work week.