Team Leader / Manager, HR Services

RSM Stone Forest; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR and payroll service provider in Singapore is looking for a Client Relationship Manager to oversee the delivery of outsourced services. This role involves managing HR processes, ensuring compliance with labor laws, and advising clients on best practices while fostering strong relationships. Suitable candidates should have HR experience and excellent communication skills.

Qualifications

• Strong understanding of HR processes and labor laws.
• Excellent communication and interpersonal skills.
• Experience in managing client relationships and expectations.

Responsibilities

• Oversee the delivery of outsourced HR and payroll services.
• Manage HR processes including onboarding and compliance.
• Advise clients on employment law and HR best practices.
• Ensure timely payroll processing and statutory submissions.
• Identify operational improvements and support business growth.

Skills

Client Relationship Management

HR Process Management

Payroll Processing

Legal Compliance

Relationship Building

Job description

Oversee the delivery of outsourced HR and payroll services for multiple clients. Ensure operational accuracy, legal compliance, and high service standards while managing client relationships and supporting business growth.

Client Relationship Manager

• Act as the main point of contact for assigned clients
• Build strong relationships and manage service expectations
• Ensure SLAs and KPIs are consistently met

HR Advisory & Operations Management

• Manage HR processes: onboarding, offboarding, records, and leave
• Ensure compliance with labor laws and client policies
• Advise on employment law, employee relations, and HR best practices
• Draft and review HR documents and policies

Payroll Management

• Oversee payroll processing and statutory submissions (CPF, SDL, IRAS)
• Ensure timely salary disbursements and tax filings (IR8A, IR21)
• Maintain confidentiality and accuracy across payroll systems

Process Improvement and Business Support

• Identify and implement operational improvements
• Support HRIS/payroll system upgrades and client onboarding
• Assist in business development and strategy execution

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